Unless you have purchased a 'No Turn' mattress we recommend that during the first six months of use, your mattress should be turned every two weeks and then monthly thereafter.
You should alternate between turning the mattress over and rotating it from top-to-tail to ensure even settlement. If your mattress has handles, use these to position it on the divan base.
Do not allow the mattress to bang or fall against the side of the divan, as this may damage the spring system.
Although our 'No Turn' mattresses will never need to be turned over, we recommend that you rotate the mattress from top-to-tail regularly, following the instructions above, so that the mattress wears evenly.
How do I clean my mattress and/or base?
No mattress is completely colourfast. We, therefore, recommend that you use a mattress cover, which will protect it from coming into contact with body moisture or other liquids.
Do not use detergents or chemical cleaners on your mattress as this is likely to damage the fabric and stitching.
How long does it take to deliver a Silentnight mattress and/or bed?
All beds and mattresses are made to order and we aim to deliver within 14 days of receiving your order.
However, our mattress in a box ranges - including Studio* and Mattress Now - are available with next working day delivery.
*Studio Super king (6') doesn't come rolled and is also not available on next day delivery.
Bedframes will be delivered seperately
Do you deliver outside of the UK?
We only manufacture and deliver within the UK.
What if my order arrives damaged?
In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately, and if the damage has been caused in transit we will arrange a replacement as quickly as possible.
My bed or mattress is faulty. What should I do?
If you’ve received a faulty product, then contact our customer service team on 0333 123 0892 within 14 days.
How do I return a bed or mattress?
We accept returns in the following situations:
You've received the wrong product and contacted us within 14 days
You've received a faulty product and contacted us within 14 days
To return your product, you need to follow these steps:
Call our customer service team on: 0333 123 0892 to let us know you want to return your mattress.
You'll then be contacted by Panther, our carrier, to arrange a pick-up and 2 hour time slot the night before collection
When we've received the mattress, we'll process your refund
What should I expect from my new mattress?
Chances are that the springs and upholstery in your current mattress are not what they used to be, so your new mattress may seem a little strange at first.
Please allow time for your body to adjust and the mattress to settle and you will be sure to receive a great night's sleep.
What happens if the product I ordered is not what I expected?
If, for whatever reason, you are unhappy with your purchase, please contact us within 14 days of receipt. After we have received the product back, we will then refund you in full, alternatively we can also offer you store credit to the value of the item.
Guarantee & Warranty
Products purchased after 2nd April 2019
In the unfortunate event you experience manufacturing issues, we offer a 3 or 5 year guarantee on purchases made after 2nd April 2019. For full details, please visit: www.silentnight.co.uk/guarantee.
All of our mattresses, upholstered bases and headboards are made in the UK and tested to British and European standards.
We are also fully certified by the Forest Stewardship Council. Each bed and mattress is put through rigorous testing to ensure we exceed British standards. We are so confident in the quality of our products we offer a peace of mind guarantee on all our beds and mattresses.
What safety tests do you perform your products?
As home to the UK’s most trusted bed brand, we believe passionately in producing safe and quality products. All of our mattresses are regularly and rigorously tested for durability, pressure and temperature control in our state-of-the-art testing lab. One only seven SATRA accredited labs in the UK. Our testing team also carry-out a range of comprehensive safety tests to ensure we meet the highest UK targets, including important flammability tests for your peace of mind.
Are your beds flammability tested?
UK law requires manufacturers to ensure that foam used in their products undergoes a fire-retardant treatment in order to comply with life-saving safety regulations. The Silentnight Group introduced our own in-house testing laboratory back in 1980 and to this day, to the best of our knowledge, we remain the only UK Bed Manufacturer to operate our own facilities.
Our laboratory carries out detailed tests across all of our products to ensure our customers purchase products which are not only of outstanding quality and great value, but are totally safe in their homes.
Where to buy
Do you have stockists in Ireland?
Silentnight only manufacture and deliver within the UK*.
*We also deliver to Northern Ireland (BT postcodes) and there are retailers in both Northern Ireland & Eire
Do you sell through other retailers?
Yes, we sell through a selection of national retailers such as Argos, Carpetright, John Lewis and more. Visit our stockist page here.
FREE UK delivery available
FREE UK delivery on orders over £49
Mattresses and divans delivery service
FREE UK delivery to a room of your choice
Professional 2-man delivery service
When do we deliver?
We deliver most items between Monday to Friday, 9am-6pm.
How much is delivery for orders under £49?
Orders of or under £49 will come with a £2.50 delivery charge.
Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.
Here's how it works:
Pick your new mattress on the official Silentnight website
Sleep on it for at least 28 nights as it can take a little time to adjust to a new mattress
If you're not happy after the initial 28 nights you can exchange it for a new mattress, as long as you claim within 60 nights of delivery