returns
how to return your Silentnight order
refunds & returns
If you’re unhappy with your purchase from Silentnight, you may be able to return your item.
Full refunds can only be issued to customers who contact us within 14 days of receipt.
If you wish to return your purchase beyond 14 days, you may be able to take advantage of our 60-Night Comfort Exchange.
what is Silentnight’s return policy?
At Silentnight, we offer a 14-day return policy where eligible items can be returned to us for a full refund providing the products have been purchased from Silentnight.co.uk and are undamaged.
After 14 days, products are not eligible for a refund. Qualifying mattress purchases may be returned and swapped as part of our 60-Night Comfort Exchange.
is my product eligible for return?
If you purchased your product directly from Silentnight within the last 14 days, you can return eligible items for a full refund.
If you made your purchase over 14 days ago or did not purchase your item directly from our website, it is not eligible for a refund.
how do I return a Silentnight product purchased from third-party retailers?
If you purchased your product from one of our third-party partners, you should contact their customer service team to find out how to receive a refund.
60-Night Comfort Exchange
We offer a 60-Night Comfort Exchange, allowing you to return your mattress and exchange it for a new one within 60 days of its delivery.
Read more about our sleep trials and exchanges here.
how to return your Silentnight product
Depending on what product you bought, where you bought it from, and when you bought it, you may be able to return it to Silentnight.
how do I return my mattress under the 60-Night Comfort Exchange?
If your new mattress isn’t right for you, you can exchange it for a new one as part of our 60-Night Comfort Exchange.
You cannot return your mattress for a refund as part of our comfort exchange. However, you can receive a brand-new mattress better suited to your sleep needs.
If you wish to return your mattress as part of the 60-Night Comfort Exchange, you can contact our team using our live chat or at enquiries@silentnight.co.uk. You can also call us at 0333 123 0892 to begin the exchange process.
other sleepers asked the same
Find answers to our most commonly asked questions
All mattresses are made to order and we aim to deliver within 14 days of receiving your order. However, our just sleep range is currently delivered in 48hrs (Mon-Fri)
Bed frames will be delivered within 10 days of ordering, your courier will contact you to confirm exact delivery date.
Certain postcode areas including Northern Ireland & Channel Islands can take longer to deliver. The couriers will contact to confirm a delivery date directly. Restricted postcode areas cannot offer assembly or disposal.
You can review your order status in your account, or contact us through Live Chat or contact our customer service team on 0333 123 0892
To claim against the 5-year guarantee you will need the following: Proof of purchase or delivery, photographs of the full product with any bed linen removed, images of the issue you’re concerned about and images of the bed base with the mattress removed
Only the rolled mattresses in our Sleep Now range are included in our 10-year guarantee. All other mattress products are instead part of our 5-year guarantee.
The Silentnight 5-year guarantee begins at the point of purchase.
Not included in the guarantee are: Products not purchased from silentnight.co.uk, exchanges based on size & colour, damaged products, warranty exchanges, mattresses used for less than 28 nights, mattresses used for more than 60 nights.
The guarantee starts as soon as your mattresses is delivered to your home.
The exchange can only be used once per purchase of a product. This means if you decide to trial a product you have bought and you decide to exchange it for another product, then the trial cannot be applied to the second product.
You can contact the Silentnight customer service team either through our live chat, via email at enquiries@silentnight.co.uk or call our customer service team at 0333 123 0892.
You can return a bed or headboard within 14 days of receipt for a full refund if the care guidelines have been followed, as outlined in the guarantee booklet. You can contact our customer service team for more information.
Accessories should be returned to the Customer Service Team via post, with package and return costs covered by the purchaser. Please contact our customer service team for more information.
You can return unopened bedding items by contacting the customer service team. If you’re looking to return a faulty item, please contact the customer service team who will arrange for item to be returned free of charge.
We accept returns in the following situations: You've received the wrong or faulty product and contacted us within 14 days. To return your product, please call our customer service team on: 0333 123 0892 to let us know you want to return your mattress.
