returns
how to return a product
If, for whatever reason, you are unhappy with your mattress or divan purchase and wish to return the item, please contact us within 14 days of receipt.
Beyond 14 days we’re unable to offer a full refund. However, with our mattresses and divan sets, you can take advantage of our sleep trial and exchange the product for another if you purchased directly from our website. Learn more on our guarantees page.
other sleepers asked the same
Find answers to our most commonly asked questions
Order Beds, Headboards & Mattresses by 1st December, just sleep Mattresses by 2pm on 14th December and Bedding & Accessories by 18th December. Any mattress orders placed from 1st December onwards will be delivered in 14+ working days..
All mattresses are made to order and we aim to deliver within 21 days of receiving your order. However, our just sleep range is currently delivered in 10 days.
Bed frames will be delivered within 10 days of ordering, your courier will contact you to confirm exact delivery date.
Certain postcode areas including Northern Ireland & Channel Islands can take longer to deliver. The couriers will contact to confirm a delivery date directly. Restricted postcode areas cannot offer assembly or disposal.
You can review your order status in your account, or contact us through Live Chat or contact our customer service team on 0333 123 0892
In the unfortunate event you experience manufacturing issues - such as faulty materials or workmanship that doesn't meet our high standards - we offer a 5 or 10 year guarantee so you can relax without worries.
For any Rest Assured guarantee enquires, please contact enquiries@rest-assured.co.uk
Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.
The guarantee starts as soon as your divan bed or mattresses is delivered to your home.
Products not purchased from silentnight.co.uk, exchanges based on size & colour, damaged products, mattress used for less than 28 nights (it can take a little time to adjust to a new mattress) or more than 60 nights.
The exchange can only be used once per purchase of a product. This means if you decide to trial a product you have bought, & you decide to exchange it for another product, then the trial cannot be applied to the second product.
No, the exchange can only be used once per purchase of a product, as is only available with new products, not previous exchanges. This applies to products exchanged under the 60 night guarantee or the 365 night trial – only one exchange is permitted.
You can return a bed or headboard within 14 days of receipt for a full refund if the care guidelines have been followed - as outlined in the guarantee booklet.
Please return the item, unopened, to Customer Service Team, Benross Ltd., Benross House, Bridge Industrial Estate, Speke Hall Road, Liverpool, L24 9WD. Package and return costs to be covered by the purchaser.
If unopened please contact the Customer Service Team for returns details. If the bedding item has a fault, please contact the customer service team who will then arrange a free returns link for you. Further details can be found in the link below
We accept returns in the following situations: You've received the wrong or faulty product and contacted us within 14 days. To return your product, please call our customer service team on: 0333 123 0892 to let us know you want to return your mattress.
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We want you to feel full of confidence when making a purchase. Our expert customer services team are on hand to answer any questions you have. Lines are open 8:30 - 17:00 Mon - Thurs & 8:30 - 16:30 Fri.
0333 123 0892email us
For Rest Assured enquires, please email - enquiries@rest-assured.co.uk For Silentnight & just sleep enquires, please contact us at the address below
info@silentnight.co.uk
