help and advice
how can we help?
get in touch
Not found what you’re looking for? Our team is here to help you with any questions about your purchase from Silentnight.
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If you have a question or need a hand with anything, our friendly support team is ready to help. Simply fill out the form below, and we’ll get back to you.
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other sleepers also asked
If you’ve got a specific query about a Silentnight product, your order or anything else, you can explore our frequently asked questions to find out more.
We deliver to all UK postcodes (including Northern Ireland, Scottish Highlands & Channel Islands). We do not deliver to outside the United Kingdom, including Ireland.
You can review your order status in your account or contact us through Live Chat. You can also contact our customer service team on 0333 123 0892.
Our courier will deliver your mattress to a room of choice, excluding our Sleep Now range. Our delivery team also takes all beds directly to your room of choice.
If you are unhappy with your purchase and wish to return the item, please contact us within 14 days of receipt. Get in touch with the team at enquiries@silentnight.co.uk or call our customer service team at 0333 123 0892 for more information.
Our comfort exchange gives you 60 nights to try your new mattress before making a decision. If you're not happy with your new mattress within 60 nights from delivery, you can exchange it for another product.
If you’ve received a faulty product, then contact our customer service team through live chat or on 0333 123 0892 within 14 days.
Our mattresses are available in a wide range of sizes including cot, single, small double, double, king and super king sized.
All standard Silentnight mattresses, bed frames, divan bases, and headboards are backed by a 5-year guarantee, with our Sleep Now range covered by a 10-year guarantee.
Yes, all Silentnight mattresses, upholstered bed bases and headboards are manufactured in the United Kingdom.
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