delivery process

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place your order on

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order safely delivered to your home

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mattress or bed taken to a room of your choice*

*Studio by Silentnight Original & the Mattress Now collection are door step delivery only

Mattress Buying Guide

choosing the right mattress

As you'll be spending over 15,000 hours on your new mattress, you'll need to be aware of what's inside, and how it will affect your sleep.

Find the perfect comfort layer & support system, to suit your sleep style.

read our guide

other sleepers asked the same

Find answers to our most commonly asked questions

All mattresses are made to order and we aim to deliver within 14 days of receiving your order. However, our mattress in a box ranges - including Studio by Silentnight and Mattress Now - are available with next working day delivery.

Accessories & Bedding in stock, standard delivery is between 7 - 14 working days. Express Mattresses are delivered within 72 hours of ordering. Mattress, Divans & Headboards is stated on order confirmation, minimum 14 days from ordering.

Certain postcode areas including Northern Ireland & Channel Islands can take longer to deliver. The couriers will contact to confirm a delivery date directly.

You can review your order status in your account, or contact us through Live Chat or contact our customer service team on 0333 123 0892

In the unfortunate event you experience manufacturing issues - such as faulty materials or workmanship that doesn't meet our high standards - we offer a 3 or 5 year guarantee depending on the product you've purchased.

Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.

The guarantee starts as soon as your divan bed or mattresses is delivered to your home.

Products not purchased from, exchanges based on size & colour, damaged products, mattress used for less than 28 nights (it can take a little time to adjust to a new mattress) or more than 60 nights.

You can return a bed or headboard within 14 days of receipt for a full refund if the care guidelines have been followed - as outlined in the guarantee booklet.

Please return the item, unopened, to Customer Service Team, Benross Ltd., Benross House, Bridge Industrial Estate, Speke Hall Road, Liverpool, L24 9WD. Package and return costs to be covered by the purchaser.

If unopened please contact the Customer Service Team for returns details. If the bedding item has a fault, please contact the customer service team who will then arrange a free returns link for you. Further details can be found in the link below

We accept returns in the following situations: You've received the wrong or faulty product and contacted us within 14 days. To return your product, please call our customer service team on: 0333 123 0892 to let us know you want to return your mattress.

Model Cutout - Yours & Mine

can't find what you're looking for?

chat to our team online

Let us guide you to the information you need, answer specific questions or direct you to out of hours phone lines.

live chat

call us

We want you to feel full of confidence when making a purchase. Our expert customer services team are on hand to answer any questions you have. Lines are open 8:30 - 17:00 Mon - Thurs & 8:30 - 16:30 Fri.

0333 123 0892

email us

Or you can contact us by email.

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