delivery
bed, bedding & mattress delivery from Silentnight
handmade in our home, ready to come to yours
Silentnight’s delivery process is simple and straightforward. Place your order and our couriers will safely deliver your product. This includes delivering your mattress or bed to your room of choice.
our delivery process
when can I expect my Silentnight delivery?
Depending on the Silentnight products in your basket, you may experience different delivery times.
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just sleep
Your Just Sleep rolled mattress will be delivered within 48 hours of your order being received. 48-hour delivery is available for orders placed Monday to Friday except for orders placed after 1:00 PM on Thursday, which are delivered the following week.
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mattresses & beds
Outside of our Just Sleep mattresses, all other Silentnight mattresses and divan beds will be delivered within 10 to 14 days of your order.
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bedding
When ordered from Silentnight, your new bedding will be delivered within 2 to 3 working days of ordering. However, some bedding items may have longer delivery times which will be outlined during the checkout process.
does Silentnight offer next-day delivery?
No, all Silentnight mattresses are made to order and while we aim to have our mattresses delivered to your bedroom as quickly as possible, this means we cannot offer next day delivery. However, our Sleep Now range is delivered within 48 hours of ordering for quick mattress delivery.
does Silentnight mattress delivery remove your old mattress?
Yes, as part of your order for your new mattress, you can add our mattress recycling service. This means that our couriers will take away your old mattress once they’ve dropped off your new one.
can I book a specific day for my mattress delivery?
Yes, after placing your order with Silentnight, you will be contacted to arrange a delivery date and time which works for you. You can choose any available date after a minimum 10-day lead time.
does Silentnight offer free mattress delivery?
Yes, at Silentnight we offer free delivery on all orders over £49, including free delivery to a room of your choice for beds and mattresses. Additional services such as mattress removal may incur additional costs.
where is my order?
If you’re looking for an update on the status of your delivery, you can contact our customer service team with your order number, and they will be able to help you track your order.
You can contact our team using our live chat or at enquiries@silentnight.co.uk.
You can also call us at 0333 123 0892 to speak to a member of our customer service team about your delivery.
other sleepers asked the same
Find answers to our most commonly asked questions
All mattresses are made to order and we aim to deliver within 14 days of receiving your order. However, our Sleep Now range is currently delivered in 48hrs (Mon-Fri)
Bed frames will be delivered within 10 days of ordering, your courier will contact you to confirm exact delivery date.
Certain postcode areas including Northern Ireland & Channel Islands can take longer to deliver. The couriers will contact to confirm a delivery date directly. Restricted postcode areas cannot offer assembly or disposal.
You can review your order status in your account, or contact us through Live Chat or contact our customer service team on 0333 123 0892
To claim against the 5-year guarantee you will need the following: Proof of purchase or delivery, photographs of the full product with any bed linen removed, images of the issue you’re concerned about and images of the bed base with the mattress removed
Only the rolled mattresses in our Sleep Now® range are included in our 10-year guarantee. All other mattress products are instead part of our 5-year guarantee.
The Silentnight 5-year guarantee begins at the point of purchase.
Not included in the guarantee are: Products not purchased from silentnight.co.uk, exchanges based on size & colour, damaged products, warranty exchanges, mattresses used for less than 28 nights, mattresses used for more than 60 nights.
The guarantee starts as soon as your mattresses is delivered to your home.
The exchange can only be used once per purchase of a product. This means if you decide to trial a product you have bought and you decide to exchange it for another product, then the trial cannot be applied to the second product.
You can contact the Silentnight customer service team either through our live chat, via email at enquiries@silentnight.co.uk or call our customer service team at 0333 123 0892.
You can return a bed or headboard within 14 days of receipt for a full refund if the care guidelines have been followed, as outlined in the guarantee booklet. You can contact our customer service team for more information.
Accessories should be returned to the Customer Service Team via post, with package and return costs covered by the purchaser. Please contact our customer service team for more information.
You can return unopened bedding items by contacting the customer service team. If you’re looking to return a faulty item, please contact the customer service team who will arrange for item to be returned free of charge.
We accept returns in the following situations: You've received the wrong or faulty product and contacted us within 14 days. To return your product, please call our customer service team on: 0333 123 0892 to let us know you want to return your mattress.
