There's only one true test for a new mattress: to sleep on it. We want you to be totally happy with your new purchase, so we offer a free 60 Night Comfort Exchange.
Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another product. It's as simple as that.
1. Pick your new mattress on our official Silentnight website
2. Sleep on it for at least 28 nights, as it can take a little time to adjust to a new mattress
3. If you're not happy after the initial 28 nights you can exchange for a new product, as long as you claim within 60 days of delivery.
Not feeling your new mattress? No problem, we'll happily exchange it for a new one. It takes just 3 steps to claim your 60 Night Comfort Exchange.
- Contact us on 0333 123 0892, through Live Chat or email firstname.lastname@example.org and have your order number and delivery date handy.
- Let us know which mattress you want to swap for. If the new product is a higher price the difference will need to be paid.
- Arrange a date for us to collect your old mattress and deliver your new one. Read the full terms and conditions
Products not purchased from silentnight.co.uk, exchanges based on size & colour, damaged products, mattress used for less than 28 nights (it can take a little time to adjust to a new mattress) or more than 60 nights.
No. The 60 night comfort exchange only allows for you to exchange your mattress for another mattress from silentnight.co.uk. This does not affect your statutory rights in relation to the product- including any right relating to any faults with the mattress
The guarantee starts as soon as your divan bed or mattresses is delivered to your home.
If you wish to exchange your current product for a more expensive item then the additional cost will need to be settled first.
Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.
If you're exchanging for a more expensive product, you will be required to cover the additional cost.
We will not exchange a product that is damaged or marked in any way, if care instructions have not been followed we may reject the request. The product must be used in accordance with the Care Instructions which are provided with your Product.
The exchange can only be used once per purchase of a product. This means if you decide to use the exchange on a product you have bought, & you decide to exchange it for another product, then the exchange cannot be applied to the second product.
If you wish to exchange your current product for a lower priced item then the price difference will not be refunded.
No, the exchange can only be used once per purchase of a product, as is only available with new products, not previous exchanges. This applies to products exchanged under the 60 night guarantee or the 365 night trial – only one exchange is permitted.