our 60-night sleep trial
60 nights to try your mattress at home
Life's big decisions shouldn’t be rushed, and this includes choosing your new mattress. That’s why we offer a 60-night sleep trial across our whole mattress collection, giving you peace of mind that we're here to help you find your perfect match.
Alongside offering a lifetime guarantee on all our beds and mattresses, our 60-night sleep trial is part of our commitment to helping the nation sleep better as the UK’s most trusted sleep brand.
what is the Silentnight 60-night sleep trial?
Our sleep trial allows you to experience your new mattress at home before fully committing, giving you the confidence to test its comfort and support, knowing you can simply swap it out. As long as you’ve had your mattress for 28 nights and the product isn’t damaged or marked in any way, you can exchange your mattress for a new one.
why do we offer a 60 night guarantee?
Sometimes you get a feeling right away and know that something isn’t right for you, but with a mattress, you often need time to get to know your new sleep surface before you commit to years of nights together. Your body needs time to get used to your new mattress, with many sleepers feeling like it took almost a month to decide if it was right for them. Our 60-night sleep trial gives you plenty of time to test your new mattress out and exchange it for a new one if something isn’t right.
how does our 60-night sleep trial work?
Our sleep trial gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another product. It's as simple as that.
1. Pick your new mattress on our official Silentnight website
2. Sleep on it for at least 28 nights, as it can take a little time to adjust to a new mattress
3. If you're not happy after the initial 28 nights you can exchange for a new product, as long as you claim within 60 days of delivery.
can I return my mattress for a full refund as part of the 60-night sleep trial?
No, as part of our 60-night sleep trial, you can only exchange your current mattress for a different product.
If you wish to return your mattress for a refund, you can only do so if you’ve received a faulty or incorrect product and contacted us within 14 days of receipt. You can head to our returns page to learn more.
how do I exchange my Silentnight mattress under the 60-night sleep trial?
If your new mattress isn’t right for you and you’d like to exchange it for a new one through our 60-night sleep trial, it’s simple. We’ve outlined the three steps you’ll need to take to exchange your mattress below.
1) Contact our customer service team by filling out the form or speaking directly to a member of our team on our contact us page.
2) Select your replacement mattress you wish to exchange yours for. If the new product is a higher price the difference will need to be paid. You can explore our full mattress collection here.
3) Arrange a convenient date for us to collect your original mattress and deliver your new one.
For more information about your mattress and our 60-night sleep trial, read our full terms and conditions.
chat to our team
other sleepers asked the same
Find the answers to some of the questions asked by our customers about our guarantees and trials.
The guarantee starts the day your mattresses is delivered to your home.
No, the 60-night sleep trial can only be used once per purchase, meaning if you decide to exchange your mattress for a new one under the 60-night sleep trial, the new mattress is not eligible for a second trial.
Only mattresses purchased from Silentnight.co.uk can be exchanged under our sleep trial. Damaged products, mattresses used for less than 28 nights or more than 60 nights, and exchanges based on size or colour are also not eligible.
If you wish to exchange your mattress for a more expensive product, then the price difference must be settled prior to exchanging your mattress. If you choose a cheaper model, you will not be refunded the difference.
You can contact the Silentnight customer service team either through our live chat, via email at enquiries@silentnight.co.uk or call our customer service team at 0333 123 0892.
We accept returns in the following situations: You've received the wrong or faulty product and contacted us within 14 days. To return your product, please call our customer service team on: 0333 123 0892 to let us know you want to return your mattress.
You can return a bed or headboard within 14 days of receipt for a full refund if the care guidelines have been followed, as outlined in the guarantee booklet. You can contact our customer service team for more information.
Accessories should be returned to the Customer Service Team via post, with package and return costs covered by the purchaser. Please contact our customer service team for more information.
You can return unopened bedding items by contacting the customer service team. If you’re looking to return a faulty item, please contact the customer service team who will arrange for item to be returned free of charge.
If you are unhappy with your purchase and wish to return the item, please contact us within 14 days of receipt. Get in touch with the team at enquiries@silentnight.co.uk or call our customer service team at 0333 123 0892 for more information.
Our sleep trial gives you 60 nights to try your new mattress before making a decision. If you're not happy with your new mattress within 60 nights from delivery, you can exchange it for another product.
If you’ve received a faulty product, then contact our customer service team through live chat or on 0333 123 0892 within 14 days.
