our guarantees and sleep trials
other sleepers asked the same
Find the answers to some of the questions asked by our customers about our guarantees and trials.
To claim against the 5-year guarantee you will need the following: Proof of purchase or delivery, photographs of the full product with any bed linen removed, images of the issue you’re concerned about and images of the bed base with the mattress removed
Only the rolled mattresses in our Sleep Now range are included in our 10-year guarantee. All other mattress products are instead part of our 5-year guarantee.
The Silentnight 5-year guarantee begins at the point of purchase.
Not included in the guarantee are: Products not purchased from silentnight.co.uk, exchanges based on size & colour, damaged products, warranty exchanges, mattresses used for less than 28 nights, mattresses used for more than 60 nights.
The guarantee starts as soon as your mattresses is delivered to your home.
The exchange can only be used once per purchase of a product. This means if you decide to trial a product you have bought and you decide to exchange it for another product, then the trial cannot be applied to the second product.
You can contact the Silentnight customer service team either through our live chat, via email at enquiries@silentnight.co.uk or call our customer service team at 0333 123 0892.
You can return a bed or headboard within 14 days of receipt for a full refund if the care guidelines have been followed, as outlined in the guarantee booklet. You can contact our customer service team for more information.
Accessories should be returned to the Customer Service Team via post, with package and return costs covered by the purchaser. Please contact our customer service team for more information.
You can return unopened bedding items by contacting the customer service team. If you’re looking to return a faulty item, please contact the customer service team who will arrange for item to be returned free of charge.
We accept returns in the following situations: You've received the wrong or faulty product and contacted us within 14 days. To return your product, please call our customer service team on: 0333 123 0892 to let us know you want to return your mattress.
