guarantees

our peace of mind pledge to you

If you experience manufacturing issues - such as faulty materials or workmanship that doesn't meet our high standards - we offer a guarantee depending on the product you've purchased. And what better way make sure you have the best mattress than to sleep on it with our sleep trial and comfort exchange.

just sleep®

Sleep soundly knowing your new just sleep® mattress is covered by a 5 year manufacturer's guarantee and 365 night sleep trial.

5 year guarantee

We know that reliability matters to our customers. That’s why we promise a 5 year manufacturer’s guarantee on all our just sleep® products.

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365 night sleep trial

There's only one true test for a new mattress: to sleep on it. We want you to be totally happy with your new purchase, so we offer a 365 Night Sleep Trial.

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banner with a silentnight divan bed on the right and space for guarantee information on the left

our 3 & 5 year guarantees

3 Years: Mattress Now, Layezee, Perfecta, Essentials & Safe Nights mattresses. 5 Years: Silentnight divan bases & headboards Silentnight Miracoil, Mirapocket, Studio by Silentnight & Healthy Growth mattresses.

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products purchased post-2019

In the unfortunate event you experience manufacturing issues, we offer a 3 or 5 year guarantee on purchases made after 2nd April 2019.

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products purchased pre-2019

Mattresses and beds purchased before April 2nd 2019 carry a tiered 5-year guarantee.

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60 night comfort exchange

There's only one true test for a new mattress: to sleep on it. We want you to be totally happy with your new purchase, so we offer a 60 Night Comfort Exchange.

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Guarantees for Mattress & Beds

In the unfortunate event you experience manufacturing issues - such as faulty materials or workmanship that doesn't meet our high standards - we offer a 3 or 5 year guarantee depending on the product you've purchased.

Rest Assured Guarantees

For any Rest Assured guarantee enquires, please contact enquiries@rest-assured.co.uk

What is the 60 night comfort guarantee?

Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.

When does the 60 Night Comfort Guarantee begin?

The guarantee starts as soon as your divan bed or mattresses is delivered to your home.

What does the 60 night guarantee not include?

Products not purchased from silentnight.co.uk, exchanges based on size & colour, damaged products, mattress used for less than 28 nights (it can take a little time to adjust to a new mattress) or more than 60 nights.

How do I return a bed or headboard?

You can return a bed or headboard within 14 days of receipt for a full refund if the care guidelines have been followed - as outlined in the guarantee booklet.

How do i return accessories?

Please return the item, unopened, to Customer Service Team, Benross Ltd., Benross House, Bridge Industrial Estate, Speke Hall Road, Liverpool, L24 9WD. Package and return costs to be covered by the purchaser.

How do i return bedding?

If unopened please contact the Customer Service Team for returns details. If the bedding item has a fault, please contact the customer service team who will then arrange a free returns link for you. Further details can be found in the link below

How do I return a mattress?

We accept returns in the following situations: You've received the wrong or faulty product and contacted us within 14 days. To return your product, please call our customer service team on: 0333 123 0892 to let us know you want to return your mattress.