guarantees
our peace of mind pledge to you
In the unfortunate event you experience manufacturing issues - such as faulty materials or workmanship that doesn't meet our high standards - we offer a guarantee depending on the product you've purchased.
products purchased post-2019
manufacturer's guarantee
In the unfortunate event you experience manufacturing issues, we offer a 3 or 5 year guarantee on purchases made after 2nd April 2019.
products purchased pre-2019
manufacturer's guarantee
Mattresses and beds purchased before April 2nd 2019 carry a tiered 5-year guarantee.
60 night comfort exchange
There's only one true test for a new mattress: to sleep on it. We want you to be totally happy with your new purchase, so we offer a 60 Night Comfort Exchange.
bed assembly instructions
Bases with Castors or Legs
We hope you're happy with your new Silentnight divan. Please find assembly instructions for Silentnight bases with castors or legs below. If you have any problems, don't hesitate to give our customer service team a call
other sleepers asked the same
Find answers to our most commonly asked questions
In the unfortunate event you experience manufacturing issues - such as faulty materials or workmanship that doesn't meet our high standards - we offer a 3 or 5 year guarantee depending on the product you've purchased.
Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.
The guarantee starts as soon as your divan bed or mattresses is delivered to your home.
Products not purchased from silentnight.co.uk, exchanges based on size & colour, damaged products, mattress used for less than 28 nights (it can take a little time to adjust to a new mattress) or more than 60 nights.
You can return a bed or headboard within 14 days of receipt for a full refund if the care guidelines have been followed - as outlined in the guarantee booklet.
Please return the item, unopened, to Customer Service Team, Benross Ltd., Benross House, Bridge Industrial Estate, Speke Hall Road, Liverpool, L24 9WD. Package and return costs to be covered by the purchaser.
If unopened please contact the Customer Service Team for returns details. If the bedding item has a fault, please contact the customer service team who will then arrange a free returns link for you. Further details can be found in the link below
We accept returns in the following situations: You've received the wrong or faulty product and contacted us within 14 days. To return your product, please call our customer service team on: 0333 123 0892 to let us know you want to return your mattress.
can't find what you're looking for?
call us
We want you to feel full of confidence when making a purchase. Our expert customer services team are on hand to answer any questions you have. Lines are open 8:30 - 17:00 Mon - Thurs & 8:30 - 16:30 Fri.
0333 123 0892
