our lifetime guarantee
a lifetime of good nights' sleep
Should you experience any manufacturing issues, such as faulty materials or workmanship which doesn’t meet our high standards, you may be covered by our lifetime guarantee, depending on the product you purchased, when you purchased it, and when you registered your purchase.
All of our mattresses, headboards, divans and bedframes also come with a free lifetime product guarantee. To register please complete the form here.
our guarantees
Lifetime product guarantee
To activate our free lifetime product guarantee, please register within 3 months of purchase. Our Lifetime Product Guarantee covers the product for its defined product lifetime, beginning on the date of purchase. The defined lifetime varies by product category. For mattresses it is 15 years and for divans, headboards and bed frames it is 10 years. T&Cs apply.
how do I claim against the Silentnight lifetime guarantee?
To first step to claiming against our lifetime guarantee is to ensure your product is registered within 3 months of your purchase. Once registered, you'll be able to make a claim should you encounter any problems.
claim against our lifetime guarantee
1. ensure your product is covered: check that your product is registered under our lifetime guarantee. 2. check where you bought it: if you purchased your product from one of our third-party partners, you should always check with them first to see if you're covered by any of their guarantees. 3. register your claim: to register your claim, you'll need to provide evidence of your purchase.
how do I claim against your 5-year guarantee?
If you purchased an eligible product from our official website within the last five years that has experienced a manufacturing fault which is not registered as part of our lifetime guarantee, you can claim against our guarantee using the form below.
other sleepers asked the same
Find the answers to some of the questions asked by our customers about our guarantees and trials.
The guarantee starts the day your mattresses is delivered to your home.
No, the 60-night sleep trial can only be used once per purchase, meaning if you decide to exchange your mattress for a new one under the 60-night sleep trial, the new mattress is not eligible for a second trial.
Only mattresses purchased from Silentnight.co.uk can be exchanged under our sleep trial. Damaged products, mattresses used for less than 28 nights or more than 60 nights, and exchanges based on size or colour are also not eligible.
If you wish to exchange your mattress for a more expensive product, then the price difference must be settled prior to exchanging your mattress. If you choose a cheaper model, you will not be refunded the difference.
You can contact the Silentnight customer service team either through our live chat, via email at enquiries@silentnight.co.uk or call our customer service team at 0333 123 0892.
We accept returns in the following situations: You've received the wrong or faulty product and contacted us within 14 days. To return your product, please call our customer service team on: 0333 123 0892 to let us know you want to return your mattress.
You can return a bed or headboard within 14 days of receipt for a full refund if the care guidelines have been followed, as outlined in the guarantee booklet. You can contact our customer service team for more information.
Accessories should be returned to the Customer Service Team via post, with package and return costs covered by the purchaser. Please contact our customer service team for more information.
You can return unopened bedding items by contacting the customer service team. If you’re looking to return a faulty item, please contact the customer service team who will arrange for item to be returned free of charge.
If you are unhappy with your purchase and wish to return the item, please contact us within 14 days of receipt. Get in touch with the team at enquiries@silentnight.co.uk or call our customer service team at 0333 123 0892 for more information.
Our sleep trial gives you 60 nights to try your new mattress before making a decision. If you're not happy with your new mattress within 60 nights from delivery, you can exchange it for another product.
If you’ve received a faulty product, then contact our customer service team through live chat or on 0333 123 0892 within 14 days.
