What are the Christmas delivery dates? Christmas cut off dates: Order Beds, Headboards & Mattresses by 1st December, just sleep Mattresses by 2pm on 14th December and Bedding & Accessories by 18th December. Any mattress orders placed from 1st December onwards will be delivered in 14+ working days - please refer to your order details for further info, or contact customer services.
Do you deliver outside of the UK? We only manufacture and deliver to all UK postcodes (including Northern Ireland, Scottish Highlands & Channel Islands). We do not deliver to mainland Ireland. The following postcodes have extended lead times - HS1-8, HS9, IM, IV1 - 20, IV21 - 26, IV27, IV28, IV30 - 36, IV40 - 63, JE, KA27-28, KW1-14, KW15-17, TR21-25 & ZE
How long does it take to deliver a Silentnight mattress? All beds and mattresses are made to order and we aim to deliver within 14 days of receiving your order.
However, our rolled mattress ranges - including Just Sleep and Mattress Now - are available with next working day delivery.
What if my order arrives damaged? In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately, and if the damage has been caused in transit we will arrange a replacement as quickly as possible.
Do you remove old mattresses? Our mattress courier offers a mattress removal service for £30. This must be pre-booked, with the old mattress ready for collection on the same day as delivery.
Where is my order? You can review your order status in your account, or contact us through Live Chat or contact our customer service team on 0333 123 0892.
Do you take my divan or mattress to my bedroom? Our courier will deliver your mattress to a room of choice, this excludes our Mattress Now & Studio By Silentnight range.
All beds are taken to the room of choice and assembled.