Delivery and returns

Delivery

How much does delivery cost?

Delivery cost

We offer FREE UK delivery on orders over £49. Orders of or under £49 will come with a £2.50 delivery charge.

What happens before and during delivery?

Before and during delivery

You can expect the following steps to take place after you’ve placed your order:

  1. You’ll receive a confirmation email detailing your order.
  2. The night before delivery our delivery team will contact you either by text or email to confirm a 4 hour delivery window.
  3. On the day, our delivery team will call you to let you know when they’re just an hour away.
  4. When our two-man delivery team arrives they’ll take your new mattress or bed to the room of your choice and remove any packaging.*

* Next day delivery items are doorstop delivery only, so assembly, removal of packaging and recycle services are not available. Next day is the next working day Monday to Friday ONLY

* No courier contact with next day delivery

* Headboard only purchases are doorstop delivery only

* Bedding orders will be delivered separately, please allow 5 – 7 days for delivery (in the event you are not happy with the purchase, you can return the item, unopened, to Customer Service Team, Comfy Quilts Ltd., Hanson Point, Hanson Close, Middleton M24 2HD.  Cost to be covered by the purchaser.

* Air treatment, heating and cooling devices will be delivered separately, please allow 5 – 7 days for delivery (in the event you are not happy with the purchase, you can return the item, unopened, to Customer Service Team, Benross Ltd., Benross House, Bridge Industrial Estate, Speke Hall Road, Liverpool, L24 9WD.  Cost to be covered by the purchaser.

How long does it take to deliver a Silentnight bed and/or mattress?

Expected delivery times

Silentnight beds and mattresses are handmade to order, so it can take up to 5 weeks to deliver. Please check the individual product pages for accurate delivery times of your chosen product.

However, there are a few exceptions to this. Our Studio and Mattress-Now ranges are both available for next day delivery and come rolled, boxed and delivered to your door.

Postcode Areas with a longer delivery time:
The below postcodes areas will be subject to a longer delivery lead time. You will also be notified at the checkout if your postcode is included:

  • All CA, LA, AB, DD, IV, KW & PH areas
  • PA17 – PA19
  • PA19 – PA69
  • PA70 – PA77
  • All HS, ZE, GY, JE & BT areas

Do you offer next day delivery?

Next day delivery

Selected items, such as the Studio by Silentnight and Mattress-Now ranges, come with next day delivery. Our set-up and package removal services aren’t included with next day delivery.


*Next day is counted as ‘next working day’, Monday to Friday only and not including bank holidays.

What times do you deliver?

What time do you deliver

The majority of Silentnight products are delivered between Tuesday and Saturday, 7am-8pm.

Do you deliver to outside the UK?

Delivery outside the uk

No, we only deliver within the UK.

What if the product delivered isn’t what I expected?

Delivery not as expected

If, for whatever reason, you are unhappy with your purchase, please contact us within 14 days of receipt:

Mattresses, divans and headboards - Provided you have not slept or used on the product and after we have received the product back, we will then refund you in full, alternatively we can also offer you store credit to the value of the item.

Bedding - Please return the item, unopened, to Customer Service Team, Comfy Quilts Ltd., Hanson Point, Hanson Close, Middleton M24 2HD. package and return costs to be covered by the purchaser.

Air treatment, heating and cooling devices - Please return the item, unopened, to Customer Service Team, Benross Ltd., Benross House, Bridge Industrial Estate, Speke Hall Road, Liverpool, L24 9WD. Package and return costs to be covered by the purchaser.

What if my order arrives damaged?

Delivery arrives damaged

In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will for arrange a replacement as quickly as possible.

Our take-back/removal service

Delivery take back service

Mattresses and beds that are to be removed must be located in a safe, non-hazardous and accessible area that’s not dangerous to enter in the opinion of our delivery operatives.

Please be aware we cannot use this service on Next Day Delivery items

Additionally, any bed frames must be fully dismantled prior to collection.

Returns

How do I return a product?

How to return an item

You must contact us within 14 days of receipt if you would like to return a product. We would then arrange for carriers to come and collect your product.

Once the collection has taken place a full refund will be issued to the card you paid with.

Beyond 14 days we’re unable to offer a full refund. However, you can take advantage of our 60 Night Comfort Guarantee and exchange the product for another if you purchased directly from our website.

How do I exchange a product?

Return for an exchange

It can take a little while to become well acquainted with your mattress, which is why we offer a total peace of mind 60 night comfort guarantee.

If for any reason you’re not totally satisfied with your new bed or mattress, we’ll exchange it for an alternative bed or mattress of your choice - as long as you contact us within 60 days of receipt.

What if the product delivered isn’t what I expected?

Return a product that isn't as expected

If you’re unhappy with your purchase, please contact us within 14 days of receipt of the mattress. We will arrange for the collection of the mattress, after which we’ll then refund you the full amount. Alternatively we can also offer you a store credit to the value of the item.

What if my order arrives damaged?

Return a damaged item

In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will for arrange a replacement as quickly as possible.

FREE UK delivery available

FREE UK delivery on orders over £49

Mattresses and divans delivery service

  • FREE UK delivery to a room of your choice
  • Professional 2-man delivery service

When do we deliver?

We deliver most items between Monday to Friday, 9am-6pm.

How much is delivery for orders under £49?

Orders of or under £49 will come with a £2.50 delivery charge.

Find out more about our delivery service here

60 night comfort exchange

Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.

Here's how it works:

  1. Pick your new mattress on the official Silentnight website
  2. Sleep on it for at least 28 nights as it can take a little time to adjust to a new mattress
  3. If you're not happy after the initial 28 nights you can exchange it for a new mattress, as long as you claim within 60 nights of delivery

Read more about the 60 night comfort exchange

Total Quality Assurance

Before it gets to you your bed has been through a lot

  • All our mattresses, upholstered bases and headboards are made in the UK
  • All of our product meet European standards and exceed British standards
  • All our Upholstered beds and mattresses ordered through Shop.Silentnight are made to order
  • This means they are not stored for prolonged periods of time and are shipped to you direct from our factory.

Testing

  • Accredited onsite laboratory to bring the best products to you
  • Every Silentnight mattress type is tested to ensure it exceeds all British standards
  • Silentnight products are fully certified by the Forest Stewardship Council®(FSC®) FSC-C104461
  • We are full members of the Furniture Industry Sustainability Program.
Superbrands The Sleep Council nbf approved