Delivery and returns

We offer FREE UK delivery to a room of choice throughout England, Scotland and Wales. Some remote areas may incur additional charges, which you’ll be informed of at the checkout.

You can expect the following steps to take place after you’ve placed your order:

1. You’ll receive a confirmation email detailing your order.
2. The night before delivery our delivery team will contact you either by text or email to confirm a 4 hour delivery window.
3. On the day, our delivery team will call you to let you know when they’re just an hour away.
4. When our two-man delivery team arrives they’ll take your new mattress or bed to the room of your choice and remove any packaging.*

_{*Next Day Delivery items are doorstop delivery only, so set up, removal of package and take back services are not available. Next day is the next working day Monday to Friday ONLY}

*_{No courier contact with next day delivery}

_{*Headboard ONLY purchases are doorstop delivery only and are not included in our 2 man delivery service}

* Bedding orders will be delivered separately, please allow 5 – 7 days for delivery 

The majority of our products are handmade to order, so it takes approximately 14 days to deliver a Silentnight bed or mattress.

However, there are a few exceptions to this. Our Studio and Mattress-Now ranges are both available for next day delivery and come rolled, boxed and delivered to your door.

Postcode Areas with a longer delivery time:
The below postcodes areas will be subject to a longer delivery lead time. You will also be notified at the checkout if your postcode is included:

• All CA, LA, AB, DD, IV, KW & PH areas
• PA17 – PA19
• PA19 – PA69
• PA70 – PA77
• All HS, ZE, GY, JE & BT areas

Selected items, such as the Studio by Silentnight and Mattress-Now ranges, come with next day delivery. Our set-up and package removal services aren’t included with next day delivery.

_{*Next day is counted as ‘next working day’, and Monday to Friday only.}

The majority of Silentnight products are delivered between Tuesday and Saturday, 7am-8pm.

No, we only deliver within the UK.

If you’re unhappy with your purchase, please contact us within 14 days of receipt of the mattress. We will arrange for the collection of the mattress, after which we’ll then refund you the full amount. Alternatively we can also offer you a store credit to the value of the item.

In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will for arrange a replacement as quickly as possible.

Mattresses and beds that are to be removed must be located in a safe, non-hazardous and accessible area that’s not dangerous to enter in the opinion of our delivery operatives.

Additionally, any bed frames must be fully dismantled prior to collection.

You must contact us within 14 days of receipt if you would like to return a product. We would then arrange for carriers to come and collect your product.

Once the collection has taken place a full refund will be issued to the card you paid with.

Beyond 14 days we’re unable to offer a full refund. However, you can take advantage of our 60 Night Comfort Guarantee and exchange the product for another if you purchased directly from our website.

It can take a little while to become well acquainted with your mattress, which is why we offer a total peace of mind 60 night comfort guarantee.

If for any reason you’re not totally satisfied with your new bed or mattress, we’ll exchange it for an alternative bed or mattress of your choice - as long as you contact us within 60 days of receipt.

If you’re unhappy with your purchase, please contact us within 14 days of receipt of the mattress. We will arrange for the collection of the mattress, after which we’ll then refund you the full amount. Alternatively we can also offer you a store credit to the value of the item.

In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will for arrange a replacement as quickly as possible.