Make a Claim

How to make a claim

Firstly, please check the terms and conditions under which you purchased with your retailer.

Please also check that your claim complies with the terms and conditions of our manufacturer's guarantee.

Contact us directly if

- You purchased directly from Silentnight
- You're making a claim after the first year of purchase and within the guarantee periods of 3 or 5 years.

To register your claim with us you will need to have

  • Proof of purchase or delivery
  • Photographs you can upload to our website showing:
    1. 1. The full product without bed linen
    2. 2. Images of the issue you are concerned about
    3. 3. Images of the bed base with the mattress removed

We're here to help

If you're struggling to fill out the form, then please feel free to contact us and we'll be happy to help.

Make a Claim

Your Details

First Name

Last Name

Purchase Address

Enter your postcode and we'll look up your address

New Address

Enter your new postcode and we'll look up your address

Your Order

Please select which best describes your purchase





Fault information

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Register claim info


Register claim agreement