Wireless Terms of Use & User Licence Agreement/Disclaimer

WHO WE ARE

This Service is operated by Silentnight Group Limited registered in England and Wales with company number 7525259 ("Silentnight"). In these Terms "us", "we" or "our" means Silentnight and "you" or "your" means the individual using the Services.

TERMS AND CONDITIONS

Please read these terms and conditions carefully as they affect your rights and liabilities under the law in relation to wireless internet access service (the "Service"). The terms and conditions together with our Acceptable Use Policy and Privacy Policy (the "Terms") govern your use of the Services.

Your use of the Service indicates your acceptance of these Terms. If you do not agree to these Terms, you must not use the Service.

We reserve the right, at our discretion, to modify, add to or remove any of the Terms at any time where required to do so by any applicable law, regulation or competent authority. We may also modify any of the Terms where it is reasonable to do so.

You should check this page from time to time to review these Terms and ensure you are happy with any changes (you can see when the Terms were last changed by checking the date at the bottom of this page). Your continued use of the Service following the updating of the Terms indicates you accept those changes.

Any information given on this page is given in good faith and for general information and interest only. Any information given on this page or by the Service should not be relied on and does not constitute any form of advice or recommendation.

ACCESS TO THE SERVICE

If you wish to subscribe to the Service you must complete your details in full on the registration page and check that your details are correct before clicking the submit/agree button. Once you have clicked the submit/agree button we will confirm your registration by email and start access to the Service. It is your responsibility to ensure that your registration information is correct before submitting it to us.

During the registration you will offered the option to receive Marketing communications for our products and services. You may unsubscribe from these communications at any time using the link provided within the registration email or by emailing privacy@silentnight.co.uk. When unsubscribing please include the email and contact number you signed up with.

USING THE SERVICE

The Service is intended to be used for e-mail, instant messaging, browsing the internet and the use of applications. We shall use reasonable endeavours to provide uninterrupted access to the Service however we reserve the right to modify or temporarily suspend the Service or any part of it without notice to you.

We are not responsible for the security of your information which includes, without limitation, data you transmit on or through the Service, nor are we responsible for the accuracy, completeness or timeliness of any information you obtain through the Service.

You are responsible for all charges incurred when accessing any subscription based websites or other chargeable services when using the Service and for all activities that occur on the Service using your registration information.

We accept no responsibility or liability for the content of websites that are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that website. It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit through your use of the Service.

ACCEPTABLE USE POLICY

You may not use the Service:

  • to make high volume data transfers, especially sustained high volume data transfers; to host a web server or any other server;
  • to collect other people's personal data without their permission;
  • to act or behave in any way which is any defamatory or otherwise illegal in nature;
  • for any commercial or business purpose;
  • to transmit any material (by uploading, posting, e-mail or otherwise) that is unlawful, threatening, abusive, harassing, defamatory, obscene, libellous, invasive of another's privacy, hateful or racially, ethnically or otherwise objectionable;
  • to harm, or attempt to harm, minors in any way;
  • to transmit any material (by uploading, posting, e-mail or otherwise) that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under non-disclosure agreements);
  • to transmit any material (by uploading, posting, e-mail or otherwise) that infringes any intellectual property right or other proprietary rights of any party;
  • to transmit any material (by uploading, posting, e-mail or otherwise) that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

We reserve the right to suspend your access to the Service if we: (i) reasonably believe that your use of the Service is unreasonably excessive or (ii) reasonably believe that you are using the Service for criminal or illegal activities; or (iii) you are otherwise in breach of these Terms. Unauthorised use of the Service may give rise to a claim against you for damages and/or be a criminal offence.

PRIVACY AND SECURITY

When you sign up to receive the Service via this page, your data will be collected in accordance with our Privacy Policy, available on https://www.silentnight.co.uk/legals/security-and-privacy. This Privacy Policy forms part of these Terms and you should read it carefully.

When you use the Service, all your internet traffic and e-mails pass through our servers. Some of it may occasionally be captured and stored as part of our routine backup processes. However we do not and will not monitor, read or examine that traffic at any time in such a way as to see any personal data unless at any time we are required to do so by law.

We do not provide any additional security beyond what you already have on the device used to access the Service. We provide management and monitoring services only and do not modify any content. For that reason, we cannot be responsible for the security of any content you transmit or receive using the Service.

We reserve the right to block any websites, web pages and content on such services we deem illegal, distasteful or generally unsuitable for the location in which this Service is provided. We do not wish to restrict your use of the Service unreasonably but by using this Service you agree to accept our filtering criteria which may change from time to time. We have no obligation to you to include sites that are blocked from use.

OUR LIABILITY

These Terms do not exclude or limit our liability (if any) to you for personal injury or death resulting from our negligence, or for any matter in respect of which it would be illegal for us to exclude or to attempt to exclude our liability. This applies if you are a consumer, as the terms of these Terms will not affect any of your statutory rights, which cannot legally be excluded.

Notwithstanding these exclusions we shall not be liable to you in any circumstances for (i) any financial loss; (ii) information or loss of data; (iii) liability for identity theft or misuse of your identity and information; (iv) security breach; (v) loss of goodwill; or (vi) other pecuniary loss, including loss or damage suffered as a result of any virus, denial of service, spamming or hacking (in each case whether direct or indirect), or any indirect, special or consequential losses.

Subject to the liability exclusions set out above, our maximum aggregate liability under or in connection with these Terms, whether in contract, tort (including negligence) or otherwise, shall be limited to one thousand pounds sterling (£1,000) in aggregate.

The Service is provided on as "as is" basis and "as available" basis. We do not make any warranty that the Service will be uninterrupted, timely, secure, or error free, or that any software defects will be corrected or that the web portal or the server that makes it available is free of viruses or other harmful components. We do not give or assume any warranty, condition, undertaking or term, whether statutory, express or implied, as to condition, satisfactory quality, performance, durability, fitness for purpose or otherwise of this page and/or the Service and all such terms and warranties are hereby excluded to the fullest extent permitted by law.

OUR MATERIALS

The page and the Service may contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and documents as well as any other content and is protected by intellectual property laws including, but not limited to, copyright. This page and the Service may also contain material provided by third parties which is also protected by intellectual property laws.

COMPLETE AGREEMENT

These Terms contain all the terms which you and we have relied on and agreed to in relation to the use of the this page and/or the Service. These Terms are subject to and governed by English law.

CONTACT US

If you require any help or further information regarding our free Wi-Fi service, please email us at info@silentnight.co.uk. When you send emails to us, you are communicating with us electronically and we will communicate with you by email. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

FREE UK delivery available

FREE UK delivery on orders over £49

Mattresses and divans delivery service

  • FREE UK delivery to a room of your choice
  • Professional 2-man delivery service

When do we deliver?

We deliver most items between Monday to Friday, 9am-6pm.

How much is delivery for orders under £49?

Orders of or under £49 will come with a £2.50 delivery charge.

Find out more about our delivery service here

60 night comfort exchange

Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.

Here's how it works:

  1. Pick your new mattress on the official Silentnight website
  2. Sleep on it for at least 28 nights as it can take a little time to adjust to a new mattress
  3. If you're not happy after the initial 28 nights you can exchange it for a new mattress, as long as you claim within 60 nights of delivery

Read more about the 60 night comfort exchange

Total Quality Assurance

Before it gets to you your bed has been through a lot

  • All our mattresses, upholstered bases and headboards are made in the UK
  • All of our product meet European standards and exceed British standards
  • All our Upholstered beds and mattresses ordered through Shop.Silentnight are made to order
  • This means they are not stored for prolonged periods of time and are shipped to you direct from our factory.

Testing

  • Accredited onsite laboratory to bring the best products to you
  • Every Silentnight mattress type is tested to ensure it exceeds all British standards
  • Silentnight products are fully certified by the Forest Stewardship Council®(FSC®) FSC-C104461
  • We are full members of the Furniture Industry Sustainability Program.
Superbrands The Sleep Council nbf approved