60 Night Comfort Exchange - Terms and Conditions

At Silentnight we want to be sure that you are satisfied with the comfort of your new bed or mattress which is why we offer a total peace of mind 60 night comfort guarantee. If for any reason you are not totally satisfied we will exchange your purchased bed or mattress for an alternative Silentnight bed or mattress of your choice. We do however ask that you try your new bed for at least four weeks for your body to adjust to your new bed or mattress.

This guarantee is subject to the following terms and conditions (and in these terms we refer to the bed or mattress as the "Product"):

  • This guarantee only applies to purchases made through the official Silentnight Online Store and the products within the mattress and divan bed ranges.
  • This guarantee only applies to the comfort of the product and does not cover the height, length, width or colour of your new product.
  • If the product you choose to exchange for your existing product is of a higher price, you must pay the difference in price (however, no refund will be given if the exchange Product chosen is a lower price).
  • In order to claim under this guarantee you will need to contact us on 0333 123 0892 and provide your order number and delivery date.
  • In order to claim under this guarantee you must notify us within 60 days from the date of delivery and have allowed at least 28 days to try the mattress.
  • We will not exchange a product that is damaged or marked in any way. The product must be used in accordance with the Care Instructions which are provided with your Product. If the Care Instructions have not been followed we reserve the right to reject any request for an exchange.
  • At our discretion, an administration charge may be included to cover and additional costs of delivery associated with exchange and removal of the original product. We will only allow one exchange in relation to any particular purchase. No cash alternative will be offered.
  • The guarantee does not affect your statutory rights in relation to the product (including any right relating to any faults with the product).

If you have any queries in relation to this guarantee please contact our customer service team on 0333 123 0892.

FREE UK delivery available

FREE UK delivery on orders over £49

Mattresses and divans delivery service

  • FREE UK delivery to a room of your choice
  • Professional 2-man delivery service

When do we deliver?

We deliver most items between Monday to Friday, 9am-6pm.

How much is delivery for orders under £49?

Orders of or under £49 will come with a £2.50 delivery charge.

Find out more about our delivery service here

60 night comfort exchange

Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.

Here's how it works:

  1. Pick your new mattress on the official Silentnight website
  2. Sleep on it for at least 28 nights as it can take a little time to adjust to a new mattress
  3. If you're not happy after the initial 28 nights you can exchange it for a new mattress, as long as you claim within 60 nights of delivery

Read more about the 60 night comfort exchange

Total Quality Assurance

Before it gets to you your bed has been through a lot

  • All our mattresses, upholstered bases and headboards are made in the UK
  • All of our product meet European standards and exceed British standards
  • All our Upholstered beds and mattresses ordered through Shop.Silentnight are made to order
  • This means they are not stored for prolonged periods of time and are shipped to you direct from our factory.


  • Accredited onsite laboratory to bring the best products to you
  • Every Silentnight mattress type is tested to ensure it exceeds all British standards
  • Silentnight products are fully certified by the Forest Stewardship Council®(FSC®) FSC-C104461
  • We are full members of the Furniture Industry Sustainability Program.
Superbrands The Sleep Council nbf approved