Klarna is a payment provider that was founded in 2005 and provides payment solutions for over 60
million people across 90,000 merchants in 14 countries.
Am I eligible?
If you tick all these boxes, Klarna is the payment method for you:
Be at least 18 years old
Have a UK payment credit or debit card
Have a UK residential address
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What do I need to apply?
When you pay with Klarna, just make sure you have the following:
Payment card details
How do I manage my Klarna account?
Log in to the customer portal at Klarna.com or download the klarna app to review your purchases and settle
your monthly statement.
Is my payment information safe?
Payment information is processed securely by Klarna. No payment information is transferred to us or held
by us. All transactions take place via connections secured with the latest industry standard security
Will a credit search take place against me?
No; the 'Pay later in 30 days' and 'Pay in 3' services don't require an external credit check.
I have cancelled my order. How long will it take until I receive my refund?
As soon as Silentnight has registered your cancellation or your return, the refund will be processed
within 5 business days.
I have asked for a refund. How will I be refunded?
If you have paid for your order with card, the refund will be made back to your Klarna account balance.
What happens to my statement, when I've returned the goods?
Once Silentnight has received the return (partial or full) and you have received their confirmation of
this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full
return, your statement will be closed.
I haven’t received an email with my statement/payment information.
If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and
be able to make payments.
Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.
Here's how it works:
Pick your new mattress on the official Silentnight website
Sleep on it for at least 28 nights as it can take a little time to adjust to a new mattress
If you're not happy after the initial 28 nights you can exchange it for a new mattress, as long as you claim within 60 nights of delivery