Mattresses & Divans Standard Delivery (from 14 days, subject to location and availability). We provide a free professional two man delivery service that will deliver your purchases to your room of choice. This service includes the set-up of your bed or mattress in your chosen room, plus the removal and takeaway of the packaging. We deliver most items Monday to Friday, 9am - 6pm. On average, products can be delivered from 10 days using this delivery option.
Headboards Standard Delivery (from 14 days, subject to location and availability). Headboard only purchases will only be delivered to your doorstep and are not included in our two man set-up service unless purchased with a divan bed set.
Bedding, Pet Beds & Air Treatment Devices Standard Delivery (up to 14 days, subject to location and availability). These products will be delivered via a standard carrier service to your door and arrive separately from other items. Deliveries will be made between 8am and 7pm. If there is no one to accept delivery a card will be left to allow delivery to be re-arranged. These items are usually dispatched within 48 hours of order receipt.
Some location restrictions can apply
For restricted areas, an additional charge may be required and your delivery may take longer than the times detailed above, we will confirm these as you checkout your order.
Do you deliver products outside the United Kingdom?
No, our delivery service is limited to the UK mainland and Northern Ireland.
If you have added our take-back/removal service to your order
Mattresses and beds to be removed must be in a safe, non-hazardous condition and the premises from which they are to be removed must be accessible and not hazardous or dangerous to enter or to remove the mattresses or divan beds from, in the opinion of our delivery operatives or delivery operatives working on behalf of us. Additionally, any bedframes/bedsteads must be fully dismantled prior to collection, failure to do so will result in refusal to remove this item. Please note our take-back/removal service is not available with Studio and rolled-up mattresses.
What if my order arrives damaged?
In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will arrange a replacement as quickly as possible.
What happens if the product I ordered is not what I expected?
If, for whatever reason, you are unhappy with your purchase, please contact us within 14 days of receipt:
Mattresses, divans and headboards - Provided you have not slept or used on the product and after we have received the product back, we will then refund you in full, alternatively we can also offer you store credit to the value of the item.
Bedding & Pet Beds - For health & hygiene purposes, please be aware we are unable to accept bedding returns once opened. If unopened please contact the Customer Service Team for a returns link (Package and returns costs to be covered by the purchaser). If the bedding item has a fault, please contact the customer service team with photos of the issue, who will arrange a free returns link for you. Once the item has been received back and processed a refund or replacement will be arranged as speedily as possible.
Air treatment, heating and cooling devices - Please return the item, unopened, to Customer Service Team, Benross Ltd., Benross House, Bridge Industrial Estate, Speke Hall Road, Liverpool, L24 9WD. Package and return costs to be covered by the purchaser.
FREE UK delivery available
FREE UK delivery on orders over £49
Mattresses and divans delivery service
FREE UK delivery to a room of your choice
Professional 2-man delivery service
When do we deliver?
We deliver most items between Monday to Friday, 9am-6pm.
How much is delivery for orders under £49?
Orders of or under £49 will come with a £2.50 delivery charge.
Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.
Here's how it works:
Pick your new mattress on the official Silentnight website
Sleep on it for at least 28 nights as it can take a little time to adjust to a new mattress
If you're not happy after the initial 28 nights you can exchange it for a new mattress, as long as you claim within 60 nights of delivery