365 night sleep trial
There's only one true test for your new just sleep® mattress: to sleep on it.
Our sleep trial gives you 365 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 365 nights from delivery, you can exchange it for another product. It's as simple as that.
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step 1: you pick
Pick your new mattress on our official Silentnight website
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step 2: sleep on it
Sleep on it for at least 28 nights, as it can take a little time to adjust to a new mattress
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step 3: if it's not for you
If you're not happy after the initial 28 nights you can exchange for a new product, as long as you claim within 365 days of delivery.
how to exchange
Not feeling your new mattress? No problem, we'll happily exchange it for a new one. It takes just 3 steps to claim your 365 Night Sleep Trial.
- Contact us on 0333 123 0892 or through Live Chat and have your order number and delivery date handy.
- Let us know which mattress you want to swap for. If the new product is a higher price the difference will need to be paid.
- Arrange a date for us to collect your old mattress and deliver your new one. Read the full terms and conditions
faqs
Products not purchased from the just sleep® range on silentnight.co.uk, exchanges based on size & colour, damaged products, warranty exchanges, mattress used for less than 28 nights, or more than 365 nights.
No. The 365 night sleep trial only allows for you to exchange your mattress for another mattress from silentnight.co.uk. This does not affect your statutory rights in relation to the product.
The guarantee starts as soon as your mattresses is delivered to your home.
If you wish to exchange your current product for a more expensive item then the additional cost will need to be settled first.
Our sleep trial gives you 365 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 365 nights from delivery, you can exchange it for another mattress. It's as simple as that.
If you're exchanging for a more expensive product, you will be required to cover the additional cost.
The exchange can only be used once per purchase of a product. This means if you decide to trial a product you have bought, & you decide to exchange it for another product, then the trial cannot be applied to the second product.
If you wish to exchange your current product for a lower priced item then the price difference will not be refunded.
No, the exchange can only be used once per purchase of a product, as is only available with new products, not previous exchanges. This applies to products exchanged under the 60 night guarantee or the 365 night trial – only one exchange is permitted.
