Social & Ethical Policy Statement

The main operational activity of the Silentnight Group is in the assembly and upholstery of mattresses, divan bed bases and headboards, including the processing of fabrics, fillings, wire and timber, and the delivery of our products directly to customers in the United Kingdom and the Republic of Ireland.

The responsibilities of the business now extend far beyond the traditional boundaries, and the Board at Silentnight Group Limited recognises the corporate responsibilities that our customers, staff and other stakeholders rightly expect us to adopt with regard to social and ethical issues. This means ensuring that our factories, and those of our immediate suppliers, operate to the highest standards, and that we use our influence to ensure that our supply chain meets our strict criteria.

Specifically, this means that customers can purchase our products safe in the knowledge that they have been produced by businesses that meet the following code of practice :-

Health & Safety - All of our facilities will promote a safe and healthy working environment. We will regularly train our employees, and we will provide all the necessary Personal Protective Equipment. We will promote a culture of safety awareness and, in the event of accidents, we will investigate all instances accurately and thoroughly. Our objective will continue to be the elimination of accidents.

Working Hours - Employee working hours will comply with the prevailing legislation. Overtime, when available, will be allocated on an equitable basis and will be managed to ensure that the demands on the individual are reasonable, and we will always provide adequate breaks.

Wages and Salaries - Will be paid at market rates, and in accordance with prevailing legislation.

Equality - The Group operates to an Equality Policy which will not tolerate discrimination, and our thorough Grievance Procedure supports this stance.

Disciplinary Code - The Group has a Disciplinary Code which applies to all employees. This ensures that individuals have the opportunity to be represented at formal investigations, and in the event that they disagree with the findings, they have the automatic right of appeal to a more senior management forum.

Working Conditions - No employees will be allowed to work in hazardous areas without suitable training. No-one under the age of 15, or in a forced labour situation, will be involved in our business, and no-one under 18 will be required to work on a night shift.

Local Community Relations - Silentnight Group is a major employer in the Barnoldswick, Batley, and Aspatria areas, and is an integral part of these communities. The Company is, therefore, committed to working with the local community, and will, where possible, support projects which are consistent with its Brand and Corporate values. In addition, the Company understands that the location of some of its sites in residential areas can present particular problems to its neighbours, and will attempt to reduce any negative impact it may have on the local environment and its people.

Free UK Delivery

Our standard 2 Man Delivery Service (Mattresses & Divans)

  • Free UK delivery* to your room of choice throughout England, Scotland and Wales.
  • We provide a free professional two man delivery service that will deliver your purchases to your room of choice.
  • This service includes the set up of your bed or mattress in your chosen room, plus the removal and takeaway of the packaging.
  • We deliver most items Monday to Friday, 9am - 6pm.
  • On average products are delivered within 7 - 14 days.
  • *Some restrictions apply, please visit our delivery information for more detail.

Next Day Delivery Service (Mattresses/Bedframes)

  • Free Next Day Delivery, via a courier, to the door only.
  • A card will be left, with a contact number to call for re-delivery, if there is no one in.
  • Delivery will be between 8am - 7pm
  • If ordered with another item, the Next Day Delivery will be delivered first, usual delivery terms apply for additional items (this may incur 2 deliveries)

60 night comfort trial

We're so confident that our beds and mattresses will provide you with a great night's sleep that we offer the security of the very best in terms of comfort guarantee.

  • At Silentnight we want to be sure that you are satisfied with the comfort of your new bed or mattress which is why we offer a total peace of mind 60 night comfort guarantee. If for any reason you are not totally satisfied we will exchange your purchased bed or mattress for an alternative Silentnight bed or mattress of your choice.
  • We do however ask that you try your new bed for at least four weeks for your body to adjust to your new bed or mattress.
  • For full terms and conditions, please click here.

Total Quality Assurance

Before it gets to you your bed has been through a lot

  • All our mattresses, upholstered bases and headboards are made in the UK
  • All of our product meet European standards and exceed British standards
  • All our Upholstered beds and mattresses ordered through Shop.Silentnight are made to order
  • This means they are not stored for prolonged periods of time and are shipped to you direct from our factory.

Testing

  • Accredited onsite laboratory to bring the best products to you
  • Every Silentnight mattress type is tested to ensure it exceeds all British standards
  • Silentnight products are fully certified by the Forest Stewardship Council®(FSC®) FSC-C104461
  • We are full members of the Furniture Industry Sustainability Program.
Superbrands The Sleep Council nbf approved