A : Because you have been discerning in choosing Silentnight Beds, we wish to express our appreciation by offering you the security of the very best in terms of product guarantee.
Consequently, if you have purchased a mattress or divan set (a matching base and mattress), in the unlikely event that a problem should arise due to faulty material or poor workmanship, during the first 12 months from the date of purchase we promise to repair or replace any part, or all of the product that is defective completely free of charge.
During the period 12-24 months, replacements will be free of charge but will attract a contribution to the transport costs. In subsequent years, a sliding scale of charges is payable by the consumer based on usage plus transport costs as follows: 2-3 years 40% of current retail price 3-4 years 60% of current retail price 4-5 years 80% of current retail price.
Any claim under this guarantee must be made through the retailer from whom the bed was purchased.
Please ensure you retain your receipt as proof of purchase.
Any claim must be made no later than 5 years from the date of purchase.
This guarantee applies to goods purchased from an authorised retailer of Silentnight products within the UK and Northern Ireland and, in all instances, applies to product only where it has been used and maintained in accordance with the manufacturer's guidelines and instructions.
Please ensure that you read and comply with the Warranty Conditions and Care Instructions found in the Care Leaflet that was supplied with your mattress.
This Guarantee does not affect your statutory rights.