Q : Can you tell me what is the guarantee on a Miracoil memory
foam mattress


 


A : Because you have been discerning in choosing Silentnight
Beds, we wish to express our appreciation by offering you the
security of the very best in terms of product
guarantee.Consequently, if you have purchased a mattress or divan
set (a matching base and mattress), in the unlikely event that a
problem should arise due to faulty material or poor workmanship,
during the first 12 months from the date of purchase we promise to
repair or replace any part, or all of the product that is defective
completely free of charge.During the period 12-24 months,
replacements will be free of charge but will attract a contribution
to the transport costs. In subsequent years, a sliding scale of
charges is payable by the consumer based on usage plus transport
costs as follows:2-3 years 40% of current retail price 3-4 years
60% of current retail price 4-5 years 80% of current retail
priceAny claim under this guarantee must be made through the
retailer from whom the bed was purchased. Please ensure you retain
your receipt as proof of purchase. Any claim must be made no later
than 5 years from the date of purchase.This guarantee applies to
goods purchased from an authorised retailer of Silentnight products
within the UK and Northern Ireland and, in all instances, applies
to product only where it has been used and maintained in accordance
with the manufacturer's guidelines and instructions. Please ensure
that you read and comply with the Warranty Conditions and Care
Instructions found in the Care Leaflet that was supplied with your
mattress.This Guarantee does not affect your statutory rights.