Q : We've had a memory foam mattress for a month now, unfortunately my other half is not enjoying it, and its disturbing his sleep. The shop where we bought it won't refund/replace, what can you suggest? Do you accept returns direct?
A : Your contract of sale is with the retailer, from whom you purchased the mattress. However, unless there is a manufacturing defect (or theretailer advertisers a refund policy) you will not be entitled to a replacement by either the retailer or ourselves.Comfort is very subjective and this does sound like a comfort issue rather than a manufacturing fault. However, if you do feel that the mattress is faulty please refer to our guarantee T&Cs supplied with the mattress. These are also available to view on the website.