Our Story

Make a Claim

How to make a claim

Firstly, please check the terms and conditions under which you purchased. It is usual for your retailer to deal with your complaint in at least the first year after purchase.

Please also check that your claim complies with the terms and conditions of our manufacturer's guarantee.

Contact us directly if

- You purchased directly from Silentnight
- You're making a claim after the first year of purchase and within the guarantee periods of 3 or 5 years.

To register your claim with us you will need to have

  • Proof of purchase or delivery
  • Photographs you can upload to our website showing:
    1. 1. The full product without bed linen
    2. 2. Images of the issue you are concerned about
    3. 3. Images of the bed base with the mattress removed

We're here to help

If you're struggling to fill out the form, then please feel free to contact us and we'll be happy to help.

Make a Claim

Your Details

First Name

Last Name

Purchase Address

Enter your postcode and we'll look up your address

New Address

Enter your new postcode and we'll look up your address

Your Order

Please select which best describes your purchase

Day

Month

Year

Optional

Fault information

File: .jpg / .png / .pdf

File: .jpg / .png / .pdf

File: .jpg / .png / .pdf

File: .jpg / .png / .pdf

Register claim info

 

Register claim agreement

Free UK Delivery

Our standard 2 Man Delivery Service (Mattresses & Divans)

  • Free UK delivery* to your room of choice throughout England, Scotland and Wales.
  • We provide a free professional two man delivery service that will deliver your purchases to your room of choice.
  • This service includes the set up of your bed or mattress in your chosen room, plus the removal and takeaway of the packaging.
  • We deliver most items Monday to Friday, 9am - 6pm.
  • On average products are delivered within 7 - 14 days.
  • *Some restrictions apply, please visit our delivery information for more detail.

Next Day Delivery Service (Mattresses/Bedframes)

  • Free Next Day Delivery, via a courier, to the door only.
  • A card will be left, with a contact number to call for re-delivery, if there is no one in.
  • Delivery will be between 8am - 7pm - Monday to Friday for Mattress-Now products
  • If ordered with another item, the Next Day Delivery will be delivered first, usual delivery terms apply for additional items (this may incur 2 deliveries)

60 night comfort trial

We're so confident that our beds and mattresses will provide you with a great night's sleep that we offer the security of the very best in terms of comfort guarantee.

  • At Silentnight we want to be sure that you are satisfied with the comfort of your new bed or mattress which is why we offer a total peace of mind 60 night comfort guarantee. If for any reason you are not totally satisfied we will exchange your purchased bed or mattress for an alternative Silentnight bed or mattress of your choice.
  • We do however ask that you try your new bed for at least four weeks for your body to adjust to your new bed or mattress.
  • For full terms and conditions, please click here for further details.

Total Quality Assurance

Before it gets to you your bed has been through a lot

  • All our mattresses, upholstered bases and headboards are made in the UK
  • All of our product meet European standards and exceed British standards
  • All our Upholstered beds and mattresses ordered through Shop.Silentnight are made to order
  • This means they are not stored for prolonged periods of time and are shipped to you direct from our factory.

Testing

  • Accredited onsite laboratory to bring the best products to you
  • Every Silentnight mattress type is tested to ensure it exceeds all British standards
  • Silentnight products are fully certified by the Forest Stewardship Council®(FSC®) FSC-C104461
  • We are full members of the Furniture Industry Sustainability Program.
Superbrands The Sleep Council nbf approved