How to make a claim
Firstly, please check the terms and conditions under which you purchased. It is usual for your retailer to deal with your complaint in at least the first year after purchase.
Please also check that your claim complies with the terms and conditions of our manufacturer's guarantee.
Contact us directly if
- You purchased directly from Silentnight
- You're making a claim after the first year of purchase and within the guarantee periods of 3 or 5 years.
To register your claim with us you will need to have
- Proof of purchase or delivery
- Photographs you can upload to our website showing:
- 1. The full product without bed linen
- 2. Images of the issue you are concerned about
- 3. Images of the bed base with the mattress removed
We're here to help
If you're struggling to fill out the form, then please feel free to contact us and we'll be happy to help.