Our peace of mind pledge to you
In the unfortunate event you experience manufacturing issues - such as faulty materials or workmanship that doesn't meet our high standards - we offer a 3 or 5 year guarantee depending on the product you've purchased. This includes mattresses, upholstered beds and headboards purchased from 2nd April 2019.
Products covered for 5 years
Products covered for 5 years
- Silentnight divan bases and headboards
- Silentnight Miracoil mattresses
- Silentnight Mirapocket mattresses
- Studio by Silentnight mattresses
- Silentnight Healthy Growth mattresses
Products covered for 3 years
Products covered for 3 years
- Mattress-Now mattresses
- Layezee mattresses
- Perfecta mattresses
- Silentnight Essentials mattresses
- Silentnight Safe Nights mattresses
Purchases made from 2nd April 2019 onwards
Important: If you wish to make a claim under this guarantee, please first check the terms and conditions.
Wherever possible, replacement product will be like for like. However, if a particular style, material or model is no longer available we will substitute appropriately from our current range.
This guarantee only applies to product that has been purchased from 2nd April 2019.
The guarantee is only intended for domestic products purchased and used for domestic purposes.
Purchases made before 2nd April 2019
For any mattress, upholstered divan bed and headboard purchases made before 2nd April 2019 the details of your manufacturer’s guarantee and warranty are here:
What’s not covered?
Silentnight bedding, pillows and duvets, mattress protectors, bedframes, heaters and coolers, candles and fragrance, toys.
For all of these items please contact your retailer with any queries or claims.
How to make a claim
Please check the terms and conditions under which you purchased your new mattress, divan or headboard. It is usual for your retailer to deal with your complaint in at least the first year after purchase. If you purchased directly from Silentnight then this is us.
Please also check that your claim complies with the terms and conditions of our manufacturer’s guarantee.
To register your claim with us you will need to have:
- Proof of purchase or delivery
- Photographs that you can upload to our website including:
-
- The full product – please remove bed linen
- Images of the issue you are concerned about
- Image of the bed base with the mattress removed
