In the unfortunate event you experience manufacturing issues - such as faulty materials or workmanship that doesn't meet our high standards - we offer a 3 or 5 year guarantee depending on the product you've purchased. This includes mattresses, upholstered beds and headboards purchased from 2nd April 2019.
Silentnight bedding, pillows and duvets, mattress protectors, bedframes, heaters and coolers, candles and fragrance, toys.
For all of these items please contact your retailer with any queries or claims.
How to make a claim
Please check the terms and conditions under which you purchased your new mattress, divan or headboard. It is usual for your retailer to deal with your complaint in at least the first year after purchase. If you purchased directly from Silentnight then this is us.
Please also check that your claim complies with the terms and conditions of our manufacturer’s guarantee.
Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.
Here's how it works:
Pick your new mattress on the official Silentnight website
Sleep on it for at least 28 nights as it can take a little time to adjust to a new mattress
If you're not happy after the initial 28 nights you can exchange it for a new mattress, as long as you claim within 60 nights of delivery