The Silentnight Guarantee

Our peace of mind pledge to you

In the unfortunate event you experience manufacturing issues - such as faulty materials or workmanship that doesn't meet our high standards - we offer a 3 or 5 year guarantee depending on the product you've purchased. This includes mattresses, upholstered beds and headboards purchased from 2nd April 2019.

  • Silentnight
  • Studio by Silentnight
  • Layezee
  • Perfecta

Products covered for 5 years

Products covered for 5 years

  • Silentnight divan bases and headboards
  • Silentnight Miracoil mattresses
  • Silentnight Mirapocket mattresses
  • Studio by Silentnight mattresses
  • Silentnight Healthy Growth mattresses

Products covered for 3 years

Products covered for 3 years

  • Mattress-Now mattresses
  • Layezee mattresses
  • Perfecta mattresses
  • Silentnight Essentials mattresses
  • Silentnight Safe Nights mattresses

Purchases made from 2nd April 2019 onwards

Important: If you wish to make a claim under this guarantee, please first check the terms and conditions.

Wherever possible, replacement product will be like for like. However, if a particular style, material or model is no longer available we will substitute appropriately from our current range.

This guarantee only applies to product that has been purchased from 2nd April 2019.

The guarantee is only intended for domestic products purchased and used for domestic purposes.

Purchases made before 2nd April 2019

For any mattress, upholstered divan bed and headboard purchases made before 2nd April 2019 the details of your manufacturer’s guarantee and warranty are here:

Download guarantee brochure


What’s not covered?

Silentnight bedding, pillows and duvets, mattress protectors, bedframes, heaters and coolers, candles and fragrance, toys.

For all of these items please contact your retailer with any queries or claims.


How to make a claim

Please check the terms and conditions under which you purchased your new mattress, divan or headboard. It is usual for your retailer to deal with your complaint in at least the first year after purchase. If you purchased directly from Silentnight then this is us.

Please also check that your claim complies with the terms and conditions of our manufacturer’s guarantee.

Register a claim

To register your claim with us you will need to have:

  • Proof of purchase or delivery
  • Photographs that you can upload to our website including:
    1. The full product – please remove bed linen
    2. Images of the issue you are concerned about
    3. Image of the bed base with the mattress removed

Free UK Delivery

Our standard 2 Man Delivery Service (Mattresses & Divans)

  • Free UK delivery* to your room of choice throughout England, Scotland and Wales.
  • We provide a free professional two man delivery service that will deliver your purchases to your room of choice.
  • This service includes the set up of your bed or mattress in your chosen room, plus the removal and takeaway of the packaging.
  • We deliver most items Monday to Friday, 9am - 6pm.
  • On average products are delivered within 7 - 14 days.
  • *Some restrictions apply, please visit our delivery information for more detail.

Next Day Delivery Service (Mattresses/Bedframes)

  • Free Next Day Delivery, via a courier, to the door only.
  • A card will be left, with a contact number to call for re-delivery, if there is no one in.
  • Delivery will be between 8am - 7pm - Monday to Friday for Mattress-Now products
  • If ordered with another item, the Next Day Delivery will be delivered first, usual delivery terms apply for additional items (this may incur 2 deliveries)

60 night comfort trial

We're so confident that our beds and mattresses will provide you with a great night's sleep that we offer the security of the very best in terms of comfort guarantee.

  • At Silentnight we want to be sure that you are satisfied with the comfort of your new bed or mattress which is why we offer a total peace of mind 60 night comfort guarantee. If for any reason you are not totally satisfied we will exchange your purchased bed or mattress for an alternative Silentnight bed or mattress of your choice.
  • We do however ask that you try your new bed for at least four weeks for your body to adjust to your new bed or mattress.
  • For full terms and conditions, please click here for further details.

Total Quality Assurance

Before it gets to you your bed has been through a lot

  • All our mattresses, upholstered bases and headboards are made in the UK
  • All of our product meet European standards and exceed British standards
  • All our Upholstered beds and mattresses ordered through Shop.Silentnight are made to order
  • This means they are not stored for prolonged periods of time and are shipped to you direct from our factory.

Testing

  • Accredited onsite laboratory to bring the best products to you
  • Every Silentnight mattress type is tested to ensure it exceeds all British standards
  • Silentnight products are fully certified by the Forest Stewardship Council®(FSC®) FSC-C104461
  • We are full members of the Furniture Industry Sustainability Program.
Superbrands The Sleep Council nbf approved