Sleep easy with our peace of mind mattress guarantees.
In the unfortunate event you experience manufacturing issues - such as faulty materials or workmanship that doesn't meet our high standards - we offer a 3 or 5 year guarantee depending on the product you've purchased.
Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another product. It's as simple as that.
Standard Delivery, from 14 days. If purchasing a divan bed or mattress on this website, you will be able to select your chosen day at checkout.
We provide a free professional two man delivery service that will deliver your purchases to your room of choice. This service includes the set-up of your bed or mattress in your chosen room, plus the removal and takeaway of the packaging.
You'll receive a time slot from our delivery partner, Panther, via SMS and email 24 hours before your item is due for delivery with a 2 hour time slot and tracking information.
In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will arrange a replacement as quickly as possible. Provided you have not slept on or used the product and after we have received the product back, we will then refund you in full.
For all returns, you will receive an SMS and email the night before collection with a 2 hour time slot and tracking information from our delivery partner Panther.
If you purchased your item from a different website or retailer, then please contact them first to discuss the returning of your item.
What is the best mattress for a bad back?
It's important to find a mattress that supports you effectively throughout the night. Inadequate support means more pressure is placed on your muscles to support your body, which is why people wake up in the morning with those oh-so familiar aches and pains.
We've created a handy guide to give you everything you need to know about finding the best mattress to support a bad back, so you wake up with a spring in your step (rather than a pain in your back).
What is the best mattress to help prevent me from overheating?
This is where the comfort layer you choose with your mattress becomes an important decision. Our mattresses made with an Eco or Natural comfort layer are made from breathable fibres that allows moisture to naturally evaporate for a cooler sleep.
We've created a handy comparison table with three of our most popular breathable mattresses.
I'm an allergy sufferer - what mattress should I buy?
Some of the mattresses within our range are treated with Purotex®. Purotex® is a revolutionary technology based on 100% natural probiotics.
By infusing these active probiotics into the mattress fabric, Purotex® continually cleans up moisture, dust mite by-products and other allergens to help keep your mattress surface fresh, clean and safe.
Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.
Here's how it works:
Pick your new mattress on the official Silentnight website
Sleep on it for at least 28 nights as it can take a little time to adjust to a new mattress
If you're not happy after the initial 28 nights you can exchange it for a new mattress, as long as you claim within 60 nights of delivery