Sleep easy with our peace of mind divan bed guarantees.
Divan bed guarantee
In the unfortunate event you experience manufacturing issues - such as faulty materials or workmanship that doesn't meet our high standards - we offer a 3 or 5 year guarantee depending on the product you've purchased.
Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another product. It's as simple as that.
Standard Delivery, from 14 days. If purchasing a divan bed or mattress on this website, you will be able to select your chosen day at checkout.
We provide a free professional two man delivery service that will deliver your purchases to your room of choice. This service includes the set-up of your bed or mattress in your chosen room, plus the removal and takeaway of the packaging.
You'll receive a time slot from our delivery partner, Panther, via SMS and email 24 hours before your item is due for delivery with a 2 hour time slot and tracking information.
In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will arrange a replacement as quickly as possible. Provided you have not slept on or used the product and after we have received the product back, we will then refund you in full.
Both wooden and metal bed frames should be cleaned using a soft damp cloth and dried immediately.
Do not use a very wet cloth or allow any liquid contact for a long period of time as this can permanently damage the surface.
Do not use abrasive cleaner or harch detergents as this can damage the surface.
Do not drag any object across the bed as this can cause permanent damage.
We've got you covered
Sleep easy with our peace of mind bed frame guarantee and get the lowdown on our delivery and returns information.
Bed frame guarantee
In the unfortunate event you experience manufacturing issues - such as faulty materials or workmanship that doesn't meet our high standards - we offer a 12 month guarantee which covers the replacement of the part to rectify or a complete replacement.
Stuck? We are here for you
We want you to feel full of confidence when making a purchase.
Our expert customer services team are on hand to answer any questions you have.
Please allow for up to 28 days for delivery. Your bed frame will be delivered flat packed by DX Freight.
If you purchased your bed frame from our website and your bed frame arrives damaged or faulty, please contact us immediately. We will discuss the nature of the problem with you and then offer a replacement of the part or a complete replacement.
If you purchased your item from a different website or retailer, then please contact them to discuss the returning of your item.
What are the dimensions of your bed frames?
We have included some useful diagrams for each of our wooden bed frames to provide you with the full dimensions for each of the frames.
Simply select the bed frame you're interested in from the list here to view the dimensions.
Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.
Here's how it works:
Pick your new mattress on the official Silentnight website
Sleep on it for at least 28 nights as it can take a little time to adjust to a new mattress
If you're not happy after the initial 28 nights you can exchange it for a new mattress, as long as you claim within 60 nights of delivery