Our Story

Make a Claim

How to make a claim

Firstly, please check the terms and conditions under which you purchased. It is usual for your retailer to deal with your complaint in at least the first year after purchase.

Please also check that your claim complies with the terms and conditions of our manufacturer's guarantee.

Contact us directly if

- You purchased directly from Silentnight
- You're making a claim after the first year of purchase and within the guarantee periods of 3 or 5 years.

To register your claim with us you will need to have

  • Proof of purchase or delivery
  • Photographs you can upload to our website showing:
    1. 1. The full product without bed linen
    2. 2. Images of the issue you are concerned about
    3. 3. Images of the bed base with the mattress removed

We're here to help

If you're struggling to fill out the form, then please feel free to contact us and we'll be happy to help.

Make a Claim

Your Details

First Name

Last Name

Purchase Address

Enter your postcode and we'll look up your address

New Address

Enter your new postcode and we'll look up your address

Your Order

Please select which best describes your purchase





Fault information

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Register claim info


Register claim agreement

FREE UK delivery available

FREE UK delivery on orders over £49

Mattresses and divans delivery service

  • FREE UK delivery to a room of your choice
  • Professional 2-man delivery service

When do we deliver?

We deliver most items between Monday to Friday, 9am-6pm.

How much is delivery for orders under £49?

Orders of or under £49 will come with a £2.50 delivery charge.

Find out more about our delivery service here

60 night comfort exchange

Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.

Here's how it works:

  1. Pick your new mattress on the official Silentnight website
  2. Sleep on it for at least 28 nights as it can take a little time to adjust to a new mattress
  3. If you're not happy after the initial 28 nights you can exchange it for a new mattress, as long as you claim within 60 nights of delivery

Read more about the 60 night comfort exchange

Total Quality Assurance

Before it gets to you your bed has been through a lot

  • All our mattresses, upholstered bases and headboards are made in the UK
  • All of our product meet European standards and exceed British standards
  • All our Upholstered beds and mattresses ordered through Shop.Silentnight are made to order
  • This means they are not stored for prolonged periods of time and are shipped to you direct from our factory.


  • Accredited onsite laboratory to bring the best products to you
  • Every Silentnight mattress type is tested to ensure it exceeds all British standards
  • Silentnight products are fully certified by the Forest Stewardship Council®(FSC®) FSC-C104461
  • We are full members of the Furniture Industry Sustainability Program.
Superbrands The Sleep Council nbf approved