Delivery and returns

Delivery

How much does delivery cost?

Delivery cost

We offer FREE UK delivery to a room of choice throughout England, Scotland and Wales. Some remote areas may incur additional charges, which you’ll be informed of at the checkout.

What happens before and during delivery?

Before and during delivery

You can expect the following steps to take place after you’ve placed your order:

  1. You’ll receive a confirmation email detailing your order.
  2. The night before delivery our delivery team will contact you either by text or email to confirm a 4 hour delivery window.
  3. On the day, our delivery team will call you to let you know when they’re just an hour away.
  4. When our two-man delivery team arrives they’ll take your new mattress or bed to the room of your choice and remove any packaging.*

*Next Day Delivery items are doorstop delivery only, so set up, removal of package and take back services are not available. Next day is the next working day Monday to Friday ONLY

*No courier contact with next day delivery

*Headboard ONLY purchases are doorstop delivery only and are not included in our 2 man delivery service

* Bedding orders will be delivered separately, please allow 5 – 7 days for delivery (in the event you are not happy with the purchase, you can return the item, unopened, to E-Bedding, Unit B11, Broadlands, Heywood Distribution Park, Haywood, Lancashire OL10 2TS) Cost to be covered by the purchaser.

How long does it take to deliver a Silentnight bed and/or mattress?

Expected delivery times

The majority of our products are handmade to order, so it takes approximately 14 days to deliver a Silentnight bed or mattress.

However, there are a few exceptions to this. Our Studio and Mattress-Now ranges are both available for next day delivery and come rolled, boxed and delivered to your door.

Postcode Areas with a longer delivery time:
The below postcodes areas will be subject to a longer delivery lead time. You will also be notified at the checkout if your postcode is included:

  • All CA, LA, AB, DD, IV, KW & PH areas
  • PA17 – PA19
  • PA19 – PA69
  • PA70 – PA77
  • All HS, ZE, GY, JE & BT areas

Do you offer next day delivery?

Next day delivery

Selected items, such as the Studio by Silentnight and Mattress-Now ranges, come with next day delivery. Our set-up and package removal services aren’t included with next day delivery.


*Next day is counted as ‘next working day’, and Monday to Friday only.

What times do you deliver?

What time do you deliver

The majority of Silentnight products are delivered between Tuesday and Saturday, 7am-8pm.

Do you deliver to outside the UK?

Delivery outside the uk

No, we only deliver within the UK.

What if the product delivered isn’t what I expected?

Delivery not as expected

If you’re unhappy with your purchase, please contact us within 14 days of receipt of the mattress. We will arrange for the collection of the mattress, after which we’ll then refund you the full amount. Alternatively we can also offer you a store credit to the value of the item.

What if my order arrives damaged?

Delivery arrives damaged

In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will for arrange a replacement as quickly as possible.

Our take-back/removal service

Delivery take back service

Mattresses and beds that are to be removed must be located in a safe, non-hazardous and accessible area that’s not dangerous to enter in the opinion of our delivery operatives.

Additionally, any bed frames must be fully dismantled prior to collection.

Returns

How do I return a product?

How to return an item

You must contact us within 14 days of receipt if you would like to return a product. We would then arrange for carriers to come and collect your product.

Once the collection has taken place a full refund will be issued to the card you paid with.

Beyond 14 days we’re unable to offer a full refund. However, you can take advantage of our 60 Night Comfort Guarantee and exchange the product for another if you purchased directly from our website.

How do I exchange a product?

Return for an exchange

It can take a little while to become well acquainted with your mattress, which is why we offer a total peace of mind 60 night comfort guarantee.

If for any reason you’re not totally satisfied with your new bed or mattress, we’ll exchange it for an alternative bed or mattress of your choice - as long as you contact us within 60 days of receipt.

What if the product delivered isn’t what I expected?

Return a product that isn't as expected

If you’re unhappy with your purchase, please contact us within 14 days of receipt of the mattress. We will arrange for the collection of the mattress, after which we’ll then refund you the full amount. Alternatively we can also offer you a store credit to the value of the item.

What if my order arrives damaged?

Return a damaged item

In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will for arrange a replacement as quickly as possible.

Free UK Delivery

Our standard 2 Man Delivery Service (Mattresses & Divans)

  • Free UK delivery* to your room of choice throughout England, Scotland and Wales.
  • We provide a free professional two man delivery service that will deliver your purchases to your room of choice.
  • This service includes the set up of your bed or mattress in your chosen room, plus the removal and takeaway of the packaging.
  • We deliver most items Monday to Friday, 9am - 6pm.
  • On average products are delivered within 7 - 14 days.
  • *Some restrictions apply, please visit our delivery information for more detail.

Next Day Delivery Service (Mattresses/Bedframes)

  • Free Next Day Delivery, via a courier, to the door only.
  • A card will be left, with a contact number to call for re-delivery, if there is no one in.
  • Delivery will be between 8am - 7pm
  • If ordered with another item, the Next Day Delivery will be delivered first, usual delivery terms apply for additional items (this may incur 2 deliveries)

60 night comfort trial

We're so confident that our beds and mattresses will provide you with a great night's sleep that we offer the security of the very best in terms of comfort guarantee.

  • At Silentnight we want to be sure that you are satisfied with the comfort of your new bed or mattress which is why we offer a total peace of mind 60 night comfort guarantee. If for any reason you are not totally satisfied we will exchange your purchased bed or mattress for an alternative Silentnight bed or mattress of your choice.
  • We do however ask that you try your new bed for at least four weeks for your body to adjust to your new bed or mattress.
  • For full terms and conditions, please click here.

Total Quality Assurance

Before it gets to you your bed has been through a lot

  • All our mattresses, upholstered bases and headboards are made in the UK
  • All of our product meet European standards and exceed British standards
  • All our Upholstered beds and mattresses ordered through Shop.Silentnight are made to order
  • This means they are not stored for prolonged periods of time and are shipped to you direct from our factory.

Testing

  • Accredited onsite laboratory to bring the best products to you
  • Every Silentnight mattress type is tested to ensure it exceeds all British standards
  • Silentnight products are fully certified by the Forest Stewardship Council®(FSC®) FSC-C104461
  • We are full members of the Furniture Industry Sustainability Program.
Superbrands The Sleep Council nbf approved