Business Update (21st December 2020)

Following the latest COVID-19 government guidance encouraging manufacturing to continue, we remain fully operational and are committed to manufacturing and delivering our products safely through the winter season. Strict safety systems and protocols remain in place across the entire business as we move forward. Our top priority continues to be the safety and wellbeing of all our customers, colleagues and business partners.

Following the latest government guidance on Brexit legislation, we are also working on system upgrades to maintain unfettered access to our products across our new borders.

  • Due to limitations, delivery to Northern Ireland will be temporarily unavailable from 1 January 2021. We hope to return this service as soon as possible and apologise for any inconvenience caused.

If you have any questions at all, please don’t hesitate to contact someone in our Customer Care Team who continue to operate Monday to Friday, 9am to 5pm, to help with any additional concerns or queries you may have. You can contact them via phone, email or live chat. They’re here to help.

Delivery service

You can rest assured we’re prioritising safety during your delivery. Once you’ve chosen your new bed or mattress, here’s what you can expect during delivery:

  • We operate a two-man delivery service who will deliver your new divan bed or mattress safely to the room of your choice*
  • Delivery teams will be wearing PPE safety equipment to protect you and your home
  • Teams are also equipped with extra sanitiser
  • All products will be delivered in sealed boxes or sealed plastic bags
  • You can alternatively choose contactless delivery and your new bed will be delivered safely to your doorstep - just let our trained delivery drivers know
  • All other products will have a safe and contactless delivery service to your doorstep. For more information about our delivery service, click here

*rolled mattresses are safely delivered without any contact to your doorstep

If you have any questions at all, please don’t hesitate to contact someone in our Customer Care Team.

Stay safe, sleep well, and Merry Christmas from all of us at Silentnight.

FAQs

Are Silentnight showrooms open?

As per recent government guidance, we have temporarily closed our flagship showroom in the Trafford Centre, Manchester.

All our products displayed in the showroom, and more besides, are also available on our website. You can use our phone, live chat service, or explore our website to access our full range and benefit from expert advice.

I’m waiting for a delivery. Will my order arrive?

Normal delivery service has resumed, although deliveries will pause during the Christmas and New Year break, and will recommence from 4 January 2021. Please check the individual product page for delivery times.

Can I get a refund if my order can't be delivered?

Yes, we can either refund your order or reschedule your delivery for another time.

If your order has been affected by the changes we’ve made to delivery times, our customer services team will contact you over the coming days to discuss the available options to you.

How will my new bed or mattress be delivered?

We operate a two-man delivery service, who will deliver your new bed or mattress safely to the room of your choice

In light of the current situation, this service will be conducted while respecting new, more stringent hygiene processes to ensure the safety of staff and customers. All products will remain in their packaging and may require some self-assembly.

You’re also able to add additional instructions to your delivery order to fit your needs and circumstances by contacting customer services.

Can my bed or mattress still be delivered if I’m self-isolating?

Deliveries are still being made by our delivery partners. We are following guidance from the UK government, WHO and UK health agencies in regards to sanitisation and cleanliness and measures in place to maintain social distancing rules.

You can also provide additional instructions for our delivery team, or rebook your order, by contacting our customer services team.

I need to make a return. Can I still do this?

Yes, we'll be able to help. Please contact customer services who will be able to help you.

I want to exchange my mattress under the 60 Night Comfort Guarantee. Can I do this?

Yes. Please contact customer services who can talk you through get your exchange sorted.

My bed/mattress has arrived damaged. What should I do?

We’re sorry to hear that your bed or mattress hasn’t arrived in the high quality condition we expect and demand of our products.

Please contact customer services who will be able to help you get this sorted.

What is the guarantee or warranty process during this period of closure?

Our guarantees and policies remains unchanged. Please contact customer services should you wish to discuss any queries and we'll be able to help.

I still need further support

We want you to feel reassured during this difficult time. If you have any questions or concerns whatsoever, our team is ready to help.

You can contact us by

Phone
0333 123 0892
Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed
Email
info@silentnight.co.uk
Livechat
Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed

We’d like to thank you for your patience and assistance during these difficult times.

The Silentnight Team

FREE UK delivery available

FREE UK delivery on orders over £49

Mattresses and divans delivery service

  • FREE UK delivery to a room of your choice
  • Professional 2-man delivery service

When do we deliver?

We deliver most items between Monday to Friday, 9am-6pm.

How much is delivery for orders under £49?

Orders of or under £49 will come with a £2.50 delivery charge.

Find out more about our delivery service here

60 night comfort exchange

Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.

Here's how it works:

  1. Pick your new mattress on the official Silentnight website
  2. Sleep on it for at least 28 nights as it can take a little time to adjust to a new mattress
  3. If you're not happy after the initial 28 nights you can exchange it for a new mattress, as long as you claim within 60 nights of delivery

Read more about the 60 night comfort exchange

Total Quality Assurance

Before it gets to you your bed has been through a lot

  • All our mattresses, upholstered bases and headboards are made in the UK
  • All of our product meet European standards and exceed British standards
  • All our Upholstered beds and mattresses ordered through Shop.Silentnight are made to order
  • This means they are not stored for prolonged periods of time and are shipped to you direct from our factory.

Testing

  • Accredited onsite laboratory to bring the best products to you
  • Every Silentnight mattress type is tested to ensure it exceeds all British standards
  • Silentnight products are fully certified by the Forest Stewardship Council®(FSC®) FSC-C104461
  • We are full members of the Furniture Industry Sustainability Program.
Superbrands The Sleep Council nbf approved