COVID-19 Statement Update

We know how important sleep is, especially in times like these as we safely and carefully resume normality. Coronavirus continues to affect all of our lives, and lots of changes have been made as we move forward. We’re all in this together, and one of our priorities will always be the safety and wellbeing of our customers, colleagues and business partners.

And as Britain's leading bed brand for over 70 years, we’re here to help with all your sleep needs.

All our products are available to buy online and normal delivery service has resumed. Please check individual product pages for delivery times.

And you can rest assured we’re prioritising safety during your delivery. Once you’ve chosen your new bed, here’s what you can expect during delivery:

  • We operate a two-man delivery service who will deliver your new divan bed or mattress safely to the room of your choice*
  • Delivery teams will be wearing protective gloves and shoe covers
  • Teams are also equipped with extra sanitiser
  • All products will be delivered in sealed boxes or sealed plastic bags for self-unpacking and self-assembly
  • You can alternatively choose contactless delivery and your new bed will be delivered right to your doorstep - contact our Customer Care Team
  • All other products will have a safe and contactless delivery service to your doorstep. For more information about our delivery service, click here

*rolled mattresses are safely delivered without any contact to your doorstep

If you have any questions at all, please don’t hesitate to contact someone in our Customer Care Team who continue to operate Monday to Friday, 9am to 5pm, to help with any additional concerns or queries you may have. You can contact them via phone, email or live chat. They’re here to help.

Stay safe and sleep well, from all of us at Silentnight.

FAQs

Are Silentnight showrooms open?

We're excited to re-open our flagship showroom at the Trafford Centre in Manchester, based on government guidelines, and look forward to welcoming you back when the time is right for you. Rest assured, your safety and the health of our Sleep Experts continue to be our top priority. Click here for opening times and to find out more.

All other official Silentnight showrooms and concessions are temporarily closed.

All our products displayed in our showrooms, and more besides, are also available on our website. You can use our phone or live chat service, or explore our website, to access our full range and benefit from expert advice.

I’m waiting for a delivery. Will my order arrive?

Normal delivery service has resumed. Please check the individual product page for delivery times.

Can I get a refund if my order can't be delivered?

Yes, we can either refund your order or reschedule your delivery for another time.

If your order has been affected by the changes we’ve made to delivery times, our customer services team will contact you over the coming days to discuss the available options to you.

How will my new bed or mattress be delivered?

We operate a two-man delivery service, who will deliver your new bed or mattress safely to the room of your choice

In light of the current situation, this service will be conducted while respecting new, more stringent hygiene processes to ensure the safety of staff and customers. All products will remain in their packaging and may require some self-assembly.

You’re also able to add additional instructions to your delivery order to fit your needs and circumstances by contacting customer services.

Can my bed or mattress still be delivered if I’m self-isolating?

Deliveries are still being made by our delivery partners. We are following guidance from the UK government, WHO and UK health agencies in regards to sanitisation and cleanliness and measures in place to maintain social distancing rules.

You can also provide additional instructions for our delivery team, or rebook your order, by contacting our customer services team.

I need to make a return. Can I still do this?

Yes, we'll be able to help. Please contact customer services who will be able to help you.

I want to exchange my mattress under the 60 Night Comfort Guarantee. Can I do this?

Yes. Please contact customer services who can talk you through get your exchange sorted.

My bed/mattress has arrived damaged. What should I do?

We’re sorry to hear that your bed or mattress hasn’t arrived in the high quality condition we expect and demand of our products.

Please contact customer services who will be able to help you get this sorted.

What is the guarantee or warranty process during this period of closure?

Our guarantees and policies remains unchanged. Please contact customer services should you wish to discuss any queries and we'll be able to help.

I still need further support

We want you to feel reassured during this difficult time. If you have any questions or concerns whatsoever, our team is ready to help.

You can contact us by

Phone
0333 123 0892
Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed
Email
info@silentnight.co.uk
Livechat
Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed

We’d like to thank you for your patience and assistance during these difficult times.

The Silentnight Team

FREE UK delivery available

FREE UK delivery on orders over £49

Mattresses and divans delivery service

  • FREE UK delivery to a room of your choice
  • Professional 2-man delivery service

When do we deliver?

We deliver most items between Monday to Friday, 9am-6pm.

How much is delivery for orders under £49?

Orders of or under £49 will come with a £2.50 delivery charge.

Find out more about our delivery service here

60 night comfort exchange

Our comfort exchange gives you 60 nights to get really comfortable before making a decision. If you're still not loving your new mattress within 60 nights from delivery, you can exchange it for another mattress. It's as simple as that.

Here's how it works:

  1. Pick your new mattress on the official Silentnight website
  2. Sleep on it for at least 28 nights as it can take a little time to adjust to a new mattress
  3. If you're not happy after the initial 28 nights you can exchange it for a new mattress, as long as you claim within 60 nights of delivery

Read more about the 60 night comfort exchange

Total Quality Assurance

Before it gets to you your bed has been through a lot

  • All our mattresses, upholstered bases and headboards are made in the UK
  • All of our product meet European standards and exceed British standards
  • All our Upholstered beds and mattresses ordered through Shop.Silentnight are made to order
  • This means they are not stored for prolonged periods of time and are shipped to you direct from our factory.

Testing

  • Accredited onsite laboratory to bring the best products to you
  • Every Silentnight mattress type is tested to ensure it exceeds all British standards
  • Silentnight products are fully certified by the Forest Stewardship Council®(FSC®) FSC-C104461
  • We are full members of the Furniture Industry Sustainability Program.
Superbrands The Sleep Council nbf approved