Frequently Asked Questions

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If you can't find your question here, just give our friendly customer service team a call on: 01282 813333


 

Comfort Layers

What is memory foam?

Memory foam is an innovative material designed to shape itself to the contours of your body and mould back into shape when pressure is released.

Silentnight memory foam has been popular with customers for years thanks to its luxurious material that snugly hugs you to sleep.

Our responsive body moulding memory foam also spreads your weight to offer the ultimate in support and pressure relief.

What are the benefits of memory foam?

  • Sumptuous, body-hugging comfort
  • Targeted support to help combat back and muscle pain
  • Snug and cosy feeling

What is latex?

Our exclusive Innergetic® Latex contains thousands of tiny bubbles creating a unique elasticity that adds a natural bounce to the mattress and instant pressure relief for your joints.

It enables you to move freely for healthy sleep. Unlike memory foam it doesn't need body heat to be activated. It's also naturally hypoallergenic and ideal for allergy sufferers.

What is a gel comfort layer?

Geltex Inside - the Silentnight gel comfort layer - is our most advanced comfort layer and prevents overheating, supports easy movement and helps you to wake-up feeling energised every morning.

How will Geltex Inside help me sleep better and wake-up brighter?

Active Response technology within the gel comes with "bounce-back" properties that supports easy movements for a blissfully undisturbed sleep.

It features an open cell structure that allows air to pass through the mattress with greater freedom to help you keep cooler through the night.

Finally, it's really flexible and will evenly distributes your bodyweight for soothing pressure relief from tip toe - relieving aches and pains in the process.

What is Eco Comfort?

Our EcoComfort (TM) comfort layer allows the mattress to breathe, leaving your body at a comfortable temperature all year round.

  • Safe, odourless fibres do not emit any volatile organic compounds
  • Contains no nasty chemicals or treatments
  • Hypoallergenic and dust-mite resistant
  • Environmentally friendly - produced from 50% recycled plastic bottles

What is Purotex?

To enjoy deep sleep, our body temperature needs to fall during the night. The heat generated from being too hot in bed generates moisture creating an environment in which dust-mites thrive.

Purotex probiotics is approved by Allergy UK and is added to the yarns of fabric which is then woven or knitted to make the comfy quilted top layer of many Silentnight mattresses. To ensure our mattresses remain hygienically clean.

Each yarn of fabric has tiny microcapsules on it and every time you use the mattress the capsules burst absorbing moisture on the mattress, preventing harmful bacteria and mould developing and therefore eliminating dust-mites.

 

Support systems

What is a Miracoil spring system?

Silentnight's exclusive Miracoil TM technology is made from one continuous length of wire, wound into hundreds of springs that distribute your weight evenly; much more effectively than a standard mattress spring system.

It offers head to toe spring alignment and edge-to-edge support which minimises partner disturbance and maximises sleeping space, while relieving pressure on sensitive areas of the body, such as shoulders and hips.

The benefits of Miracoil TM

  • Zoned support for perfect spinal alignment
  • Pressure relief for a perfect night's sleep
  • More sleep space
  • Less partner disturbance

What is a Mirapocket® spring system?

Each mattress with Mirapocket® technology contains individual small springs, which are housed in their own separate fabric pockets. Each spring helps to spread your weight evenly across the bed providing the perfect, firm support and comfort that's second to none.

The benefits of Mirapocket®

  • Pocket springs for luxurious comfort
  • Individually responsive springs to provide zoned support
  • Edge to edge springs for maximum sleep space

What is zoned support?

Did you know that the pressure put on your spine during the day means you're up to 2cm shorter when you go to bed at night? It is important that our spines are not under any stress when we sleep in order to recover effectively.

Nearly 50% of our weight is in our hip zone when we lie flat, so it's this area that needs more support, and areas like our shoulders that need more cushioning.

By choosing zoned support created through our Miracoil® and Mirapocket® spring system technology, less pressure is placed upon your spine as it's allowed to correctly - and naturally - align.

 

Bases

What is a platform or solid top divan base?

Solid top divan bases have a solid, non-sprung top panel and are ideal in offering exceptional comfort but a firmer feel.

What is a sprung divan base?

The luxurious sprung divan base works together with your mattress for a softer feel allowing the mattress to adapt to your body's contours. The sprung edge base is also longer lasting, prolonging the life of your bed.

Can I purchase a new mattress to use on an existing base?

As long as your base is in good condition then it should be suitable for use with a new Silentnight mattress.

However, we do recommend that if you are replacing your mattress because of its age then you should also consider replacing the base at the same time.

Your base may not look worn but it will have had just the same amount of use. Using a mattress on an old or unsuitable base for which it was not designed may invalidate the guarantee.

 

Storage

What storage options are available?

Just like everybody is different, every bedroom is different too and we all have different needs for storage in them. Choose from a range of space-saving storage options that keep your room tidy and accessible, including innovative 2-drawer and 4-drawer designs.

What is an Ottoman bed?

The Ottoman base opens at the foot of the base providing the ultimate storage solution helping you maximise your bedroom space.

What are conti drawers?

Conti drawers are half the size of the drawers you would usually find in the base. The reason for this is so you can have a bedside table and still access your drawers at each side of the bed.

 

Delivery and manufacturing

Are all Silentnight beds produced in the UK?

All of our mattresses, upholstered bases and headboards are made in the UK and tested to British and European standards.

We are also fully certified by the Forest Stewardship Council. Each bed and mattress is put through rigorous testing to ensure we exceed British standards. We are so confident in the quality of our products we offer a peace of mind guarantee on all our beds and mattresses.

Is it possible to deliver Silentnight Beds products outside of the United Kingdom?

Silentnight Beds only manufacture and deliver to stores within the UK.

 

Where to buy

Where can I buy a Silentnight bed?

To find your nearest Silentnight stockist please visit our Where to Buy page. Please note that not all of our stockists carry our entire range, so we do advise you call beforehand to check if your nearest stockist carries the product you want.

Do you have stockists in Ireland?

For details of stockists in Ireland please contact our Customer Service Centre on: 01282 813333.

Where can I buy a Silentnight cot mattress from?

To find your nearest Silentnight stockist please visit our Where to Buy page.

Please note that not all of our stockists carry our entire range, we do advise you call beforehand to check if your nearest stockist carries the product you want.

Where can I buy Silentnight pillows and duvets?

Choose from a wide selection of pillows, duvets, mattress protectors and heated blankets that are available from http://www.thebeddingcompany.co.uk/silentnight/ Note all these products are made under licence by Comfy Quilts Ltd.

 

Mattress care

How should I care for my new bed?

In order to ensure that you receive the very best support, comfort and life from your new Silentnight bed, it is essential that you follow the care instructions as provided with the product.

How often do I turn my mattress?

Unless you have purchased a 'No Turn' mattress we recommend that during the first six months of use, your mattress should be turned every two weeks and then monthly thereafter.

You should alternate between turning the mattress over and rotating it from top-to-tail to ensure even settlement. If your mattress has handles, use these to position it on the divan base.

Do not allow the mattress to bang or fall against the side of the divan, as this may damage the spring system.

Although our 'No Turn' mattresses will never need to be turned over, we recommend that you rotate the mattress from top-to-tail regularly, following the instructions above, so that the mattress wears evenly.

How do I clean my mattress and or base?

No mattress is completely colourfast. We, therefore, recommend that you use a mattress cover, which will protect it from coming into contact with body moisture or other liquids.

Do not use detergents or chemical cleaners on your mattress as this is likely to damage the fabric and stitching.

Micro Suede

A fabulously sensual fabric, micro suede is soft and durable, making it an extremely popular choice.

The fabric is water repellent and dirt resistant. However, should you need to remove any heavier stains, please use a neutral detergent, taking care not to over rub. Rinse with clean, lukewarm water.

Woven Fabrics

Our luxurious woven fabrics have a soft, rich texture. These fabrics should be specialist cleaned only.

Are the beds flammability tested?

UK law requires manufacturers to ensure that foam used in their products undergoes a fire-retardant treatment in order to comply with life-saving safety regulations. The Silentnight Group introduced our own in-house testing laboratory back in 1980 and to this day, to the best of our knowledge, we remain the only UK Bed Manufacturer to operate our own facilities.

Our laboratory carries out detailed tests across all of our products to ensure our customers purchase products which are not only of outstanding quality and great value, but are totally safe in their homes. 

Where can I purchase spare parts?

Please send your name and address to our Customer Service department and we will supply replacement parts free of charge. Please include details of your bed eg: size, etc. with your request.

My bed is faulty, what should I do?

In the unlikely event of a defect in material or workmanship occurring within the first year of purchase, Silentnight will arrange to repair or replace the item where we are satisfied that the appropriate manufacturer's care instructions have been followed.

We reserve the right to inspect the product if necessary. During the second year replacements will attract a contribution towards transport. In subsequent years a sliding scale of charges based on usage and transport will come into effect.

This guarantee applies only to Silentnight products purchased from an authorised retailer in the UK & Eire and, in all instances, applies to product only where it has been used and maintained in accordance with the manufacturer's guidelines and instructions.

Please ensure that you read and comply with the Care Instructions delivered with your bed. Wherever possible, replacement product will be like for like.

However, in the event a particular material or style is no longer available, we reserve the right to substitute appropriately as per our current range. Any claims under our guarantee must be made through the retailer from whom the bed was purchased. Please ensure you retain your receipt as proof of purchase.

My electric blanket isn't working, what should I do?

As with all Silentnight Bedding products these are produced under licence by Comfy Quilts Limited. You can contact them directly regarding any of these products at www.comfyquilts.co.uk

 

Mattress sizes

These sizes relate to the overall width of the bed or mattress. Below is a breakdown of the different sizes and their approximate imperial equivalents:

Metric

Single 90cm x 190cm

Small Double 120cm x 190cm

Double 135cm x 190cm

King Size 150cm x 200cm

Super King Size 180cm x 200cm

At Silentnight, we know the secret to a great night’s sleep

You have the total reassurance of knowing you are choosing a quality product from the UK’s biggest bed manufacturer with 70 years of bed making heritage.

All our upholstered beds and mattresses are handmade in our UK factory

There are no short cuts to quality and safety, we guarantee total quality as standard

We are proud to be the UK's most trusted bed brand

Most trusted bed brand - independent survey

All our upholstered beds and mattresses come with our reassuring product guarantee