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If you can't find your question here, just give our friendly
customer service team a call on: 01282 813333
What is memory foam?
Memory foam is an innovative material designed to shape itself
to the contours of your body and mould back into shape when
pressure is released.
Silentnight memory foam has been popular with customers for
years thanks to its luxurious material that snugly hugs you to
Our responsive body moulding memory foam also spreads your
weight to offer the ultimate in support and pressure relief.
What are the benefits of memory foam?
- Sumptuous, body-hugging comfort
- Targeted support to help combat back and muscle pain
- Snug and cosy feeling
What is latex?
Our exclusive Innergetic® Latex contains thousands of tiny
bubbles creating a unique elasticity that adds a natural bounce to
the mattress and instant pressure relief for your joints.
It enables you to move freely for healthy sleep. Unlike memory
foam it doesn't need body heat to be activated. It's also naturally
hypoallergenic and ideal for allergy sufferers.
What is a gel comfort layer?
Geltex Inside - the Silentnight gel comfort layer - is our most
advanced comfort layer and prevents overheating, supports easy
movement and helps you to wake-up feeling energised every
How will Geltex Inside help me sleep better and wake-up
Active Response technology within the gel comes with
"bounce-back" properties that supports easy movements for a
blissfully undisturbed sleep.
It features an open cell structure that allows air to pass
through the mattress with greater freedom to help you keep cooler
through the night.
Finally, it's really flexible and will evenly distributes your
bodyweight for soothing pressure relief from tip toe - relieving
aches and pains in the process.
What is Eco Comfort?
Our EcoComfort (TM) comfort layer allows the mattress to
breathe, leaving your body at a comfortable temperature all year
- Safe, odourless fibres do not emit any volatile organic
- Contains no nasty chemicals or treatments
- Hypoallergenic and dust-mite resistant
- Environmentally friendly - produced from 50% recycled plastic
What is Purotex?
To enjoy deep sleep, our body temperature needs to fall during
the night. The heat generated from being too hot in bed generates
moisture creating an environment in which dust-mites thrive.
Purotex probiotics is approved by Allergy UK and is added to the
yarns of fabric which is then woven or knitted to make the comfy
quilted top layer of many Silentnight mattresses. To ensure our
mattresses remain hygienically clean.
Each yarn of fabric has tiny microcapsules on it and every time
you use the mattress the capsules burst absorbing moisture on the
mattress, preventing harmful bacteria and mould developing and
therefore eliminating dust-mites.
What is a Miracoil spring system?
Silentnight's exclusive Miracoil TM technology is made from one
continuous length of wire, wound into hundreds of springs that
distribute your weight evenly; much more effectively than a
standard mattress spring system.
It offers head to toe spring alignment and edge-to-edge support
which minimises partner disturbance and maximises sleeping space,
while relieving pressure on sensitive areas of the body, such as
shoulders and hips.
The benefits of Miracoil TM
- Zoned support for perfect spinal alignment
- Pressure relief for a perfect night's sleep
- More sleep space
- Less partner disturbance
What is a Mirapocket® spring system?
Each mattress with Mirapocket® technology contains individual
small springs, which are housed in their own separate fabric
pockets. Each spring helps to spread your weight evenly across the
bed providing the perfect, firm support and comfort that's second
The benefits of Mirapocket®
- Pocket springs for luxurious comfort
- Individually responsive springs to provide zoned support
- Edge to edge springs for maximum sleep space
What is zoned support?
Did you know that the pressure put on your spine during the day
means you're up to 2cm shorter when you go to bed at night? It is
important that our spines are not under any stress when we sleep in
order to recover effectively.
Nearly 50% of our weight is in our hip zone when we lie flat, so
it's this area that needs more support, and areas like our
shoulders that need more cushioning.
By choosing zoned support created through our Miracoil® and
Mirapocket® spring system technology, less pressure is placed upon
your spine as it's allowed to correctly - and naturally -
What is a platform or solid top divan base?
Solid top divan bases have a solid, non-sprung top panel and are
ideal in offering exceptional comfort but a firmer feel.
What is a sprung divan base?
The luxurious sprung divan base works together with your
mattress for a softer feel allowing the mattress to adapt to your
body's contours. The sprung edge base is also longer lasting,
prolonging the life of your bed.
Can I purchase a new mattress to use on an existing
As long as your base is in good condition then it should be
suitable for use with a new Silentnight mattress.
However, we do recommend that if you are replacing your mattress
because of its age then you should also consider replacing the base
at the same time.
Your base may not look worn but it will have had just the same
amount of use. Using a mattress on an old or unsuitable base for
which it was not designed may invalidate the guarantee.
What storage options are available?
Just like everybody is different, every bedroom is different too
and we all have different needs for storage in them. Choose from a
range of space-saving storage options that keep your room tidy and
accessible, including innovative 2-drawer and 4-drawer designs.
What is an Ottoman bed?
The Ottoman base opens at the foot of the base providing the
ultimate storage solution helping you maximise your bedroom
What are conti drawers?
Conti drawers are half the size of the drawers you would usually
find in the base. The reason for this is so you can have a bedside
table and still access your drawers at each side of the bed.
Delivery and manufacturing
Are all Silentnight beds produced in the
All of our mattresses, upholstered bases and headboards are made
in the UK and tested to British and European standards.
We are also fully certified by the Forest Stewardship Council.
Each bed and mattress is put through rigorous testing to ensure we
exceed British standards. We are so confident in the quality of our
products we offer a peace of mind guarantee on all our beds and
Is it possible to deliver Silentnight Beds products
outside of the United Kingdom?
Silentnight Beds only manufacture and deliver to stores within
Where to buy
Where can I buy a Silentnight bed?
To find your nearest Silentnight stockist please visit our Where
to Buy page. Please note that not all of our stockists carry our
entire range, so we do advise you call beforehand to check if your
nearest stockist carries the product you want.
Do you have stockists in Ireland?
For details of stockists in Ireland please contact our Customer
Service Centre on: 01282 813333.
Where can I buy a Silentnight cot mattress
To find your nearest Silentnight stockist please visit our Where
to Buy page.
Please note that not all of our stockists carry our entire
range, we do advise you call beforehand to check if your nearest
stockist carries the product you want.
Where can I buy Silentnight pillows and
Choose from a wide selection of pillows, duvets, mattress
protectors and heated blankets that are available from
http://www.thebeddingcompany.co.uk/silentnight/ Note all these
products are made under licence by Comfy Quilts Ltd.
How should I care for my new bed?
In order to ensure that you receive the very best support,
comfort and life from your new Silentnight bed, it is essential
that you follow the care instructions as provided with the
How often do I turn my mattress?
Unless you have purchased a 'No Turn' mattress we recommend that
during the first six months of use, your mattress should be turned
every two weeks and then monthly thereafter.
You should alternate between turning the mattress over and
rotating it from top-to-tail to ensure even settlement. If your
mattress has handles, use these to position it on the divan
Do not allow the mattress to bang or fall against the side of
the divan, as this may damage the spring system.
Although our 'No Turn' mattresses will never need to be turned
over, we recommend that you rotate the mattress from top-to-tail
regularly, following the instructions above, so that the mattress
How do I clean my mattress and or base?
No mattress is completely colourfast. We, therefore, recommend
that you use a mattress cover, which will protect it from coming
into contact with body moisture or other liquids.
Do not use detergents or chemical cleaners on your mattress as
this is likely to damage the fabric and stitching.
A fabulously sensual fabric, micro suede is soft and durable,
making it an extremely popular choice.
The fabric is water repellent and dirt resistant. However,
should you need to remove any heavier stains, please use a neutral
detergent, taking care not to over rub. Rinse with clean, lukewarm
Our luxurious woven fabrics have a soft, rich texture. These
fabrics should be specialist cleaned only.
Are the beds flammability tested?
UK law requires manufacturers to ensure that foam used in their
products undergoes a fire-retardant treatment in order to comply
with life-saving safety regulations. The Silentnight Group
introduced our own in-house testing laboratory back in 1980 and to
this day, to the best of our knowledge, we remain the only UK Bed
Manufacturer to operate our own facilities.
Our laboratory carries out detailed tests across all of our
products to ensure our customers purchase products which are not
only of outstanding quality and great value, but are totally safe
in their homes.
Where can I purchase spare parts?
Please send your name and address to our Customer Service
department and we will supply replacement parts free of charge.
Please include details of your bed eg: size, etc. with your
My bed is faulty, what should I do?
In the unlikely event of a defect in material or workmanship
occurring within the first year of purchase, Silentnight will
arrange to repair or replace the item where we are satisfied that
the appropriate manufacturer's care instructions have been
We reserve the right to inspect the product if necessary. During
the second year replacements will attract a contribution towards
transport. In subsequent years a sliding scale of charges based on
usage and transport will come into effect.
This guarantee applies only to Silentnight products purchased
from an authorised retailer in the UK & Eire and, in all
instances, applies to product only where it has been used and
maintained in accordance with the manufacturer's guidelines and
Please ensure that you read and comply with the Care
Instructions delivered with your bed. Wherever possible,
replacement product will be like for like.
However, in the event a particular material or style is no
longer available, we reserve the right to substitute appropriately
as per our current range. Any claims under our guarantee must be
made through the retailer from whom the bed was purchased. Please
ensure you retain your receipt as proof of purchase.
My electric blanket isn't working, what should I
As with all Silentnight Bedding products these are produced
under licence by Comfy Quilts Limited. You can contact them
directly regarding any of these products at
These sizes relate to the overall width of the bed or mattress.
Below is a breakdown of the different sizes and their approximate
Single 90cm x 190cm
Small Double 120cm x 190cm
Double 135cm x 190cm
King Size 150cm x 200cm
Super King Size 180cm x 200cm