The secret to a great night's sleep

01282 813 333E: enquiries@silentnight.co.uk

Terms & Conditions

Silentnight® is committed to protecting your privacy. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Silentnight® is a division of Silentnight Group Limited (registered number: 7525259) whose registered office is:
Long Ing Business Park Long Ing Lane Barnoldswick Lancashire BB18 6BJ
Telephone: 01282 813051
Fax: 01282 813466
E-mail: enquiries@silentnight.co.uk

Information Collected

When you register as a user on the myfirstbed.com website ("the Site"), we need to know your name, postal contact address, e-mail address and telephone number.

Use of Information

We gather this information to allow us to process your enquiry. We will never pass your personal data to anyone else, except for successors in title to our business and suppliers that process data on our behalf. We may also use and disclose information to third parties in aggregate (so that no individual customers are identified) for marketing, sales analysis and strategic development purposes. We will also use your contact details to communicate with you. We may use your information and send you offers and news about our Site or any other products and services or those of other carefully selected companies, which we think maybe of interest to you. If you do not wish to receive this information, please send an e-mail to enquiries@silentnight.co.uk

Other websites

Our Site may contain links to other websites, which are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

5 Year Guarantee

5 yearWe're so confident that our beds and mattresses will provide you with a great night's sleep that we offer the security of the very best in terms of product guarantee.

Consequently, if you have purchased a mattress or divan set (a matching base and mattress), in the unlikely event that a problem should arise due to either faulty material or poor workmanship, during the first year from the date of purchase we promise to repair or replace (at our discretion) any part, or all of the product that is defective, completely free of charge. During the second year, replacements will be free of charge but will attract a contribution to the transport costs. In subsequent years, a sliding scale of charges based on usage plus transport costs comes into effect as follows:

2 to 3 years - 40% of current retail price
3 to 4 years - 60% of current retail price
4 to 5 years - 80% of current retail price

Any claim made under this guarantee must be made through the retailer from whom the bed was purchased. Please ensure you retain your receipt as proof of purchase. Any claim must be made no later than 5 years from the date of purchase. This guarantee applies to goods purchased from an authorised retailer of Silentnight products within the UK and Northern Ireland and, in all instances, applies to product only where it has been used and maintained in accordance with the manufacturer's guidelines and instructions. Please ensure that you read and comply with the Warranty Conditions (page 1) and Care Instructions (pages 3 and 4). This guarantee does not affect your statutory rights.

Warranty Conditions

Under the law, the Contract of Sale exists between the retailer/store and the consumer. Consequently, if you have cause to complain, please contact your retailer giving proof of purchase and outlining the nature of your complaint. If the warranty conditions have been satisfied, the retailer will then liaise with Silentnight Beds on your behalf.

  • The mattress must be turned regularly, as per the Care Instructions, thereby minimising the settlement of the cushioning layers.
  • The exception is a 'No Turn' mattress, which will usually be specified on the mattress label.
  • If your mattress is 'No Turn' you should use the sleeping surface only (the side with the mattress label).
  • We are unable to accept items that are soiled or unhygienic. Therefore, please ensure that you use a mattress protector/ cover from the first day of use.
  • The guarantee is void if a fault results from misuse of the product.

Examples of misuse would include (but are notlimited to):
- Use without bed linen
- Subjecting the product to excessive wear and tear e.g. jumping up and down on the bed
- Using a mattress on an old or unsuitable base, or a base for which it was not designed Rolling or bending the mattress
- Overloading the drawers in the base; overloading can cause distortion or damage to drawers and may also cause them to jam.

Therefore, mini drawers should not be loaded in excess of 7kg, standard drawers 15kg. Wherever possible, replacement product will be like for like. However, in the event a particular material or style is no longer available, we reserve the right to substitute appropriately as per our current range.