Silentnight® is committed to protecting your privacy. This
you, how you can instruct us if you prefer to limit the use of that
information and procedures that we have in place to safeguard your
Silentnight® is a division of Silentnight Group Limited
(registered number: 7525259) whose registered office is:
Long Ing Business Park Long Ing Lane Barnoldswick Lancashire BB18
Fax: 01282 813466
When you register as a user on the myfirstbed.com website ("the
Site"), we need to know your name, postal contact address, e-mail
address and telephone number.
Use of Information
We gather this information to allow us to process your enquiry.
We will never pass your personal data to anyone else, except for
successors in title to our business and suppliers that process data
on our behalf. We may also use and disclose information to third
parties in aggregate (so that no individual customers are
identified) for marketing, sales analysis and strategic development
purposes. We will also use your contact details to communicate with
you. We may use your information and send you offers and news about
our Site or any other products and services or those of other
carefully selected companies, which we think maybe of interest to
you. If you do not wish to receive this information, please send an
e-mail to firstname.lastname@example.org
Our Site may contain links to other websites, which are outside
access other websites using the links provided, the operators of
these websites may collect information from you which will be used
5 Year Guarantee
We're so confident that our beds and
mattresses will provide you with a great night's sleep that we
offer the security of the very best in terms of product
Consequently, if you have purchased a mattress or divan set (a
matching base and mattress), in the unlikely event that a problem
should arise due to either faulty material or poor workmanship,
during the first year from the date of purchase we promise to
repair or replace (at our discretion) any part, or all of the
product that is defective, completely free of charge. During the
second year, replacements will be free of charge but will attract a
contribution to the transport costs. In subsequent years, a sliding
scale of charges based on usage plus transport costs comes into
effect as follows:
2 to 3 years - 40% of current retail price
3 to 4 years - 60% of current retail price
4 to 5 years - 80% of current retail price
Any claim made under this guarantee must be made through the
retailer from whom the bed was purchased. Please ensure you retain
your receipt as proof of purchase. Any claim must be made no later
than 5 years from the date of purchase. This guarantee applies to
goods purchased from an authorised retailer of Silentnight products
within the UK and Northern Ireland and, in all instances, applies
to product only where it has been used and maintained in accordance
with the manufacturer's guidelines and instructions. Please ensure
that you read and comply with the Warranty Conditions (page 1) and
Care Instructions (pages 3 and 4). This guarantee does not affect
your statutory rights.
Under the law, the Contract of Sale exists between the
retailer/store and the consumer. Consequently, if you have cause to
complain, please contact your retailer giving proof of purchase and
outlining the nature of your complaint. If the warranty conditions
have been satisfied, the retailer will then liaise with Silentnight
Beds on your behalf.
- The mattress must be turned regularly, as per the Care
Instructions, thereby minimising the settlement of the cushioning
- The exception is a 'No Turn' mattress, which will usually be
specified on the mattress label.
- If your mattress is 'No Turn' you should use the sleeping
surface only (the side with the mattress label).
- We are unable to accept items that are soiled or unhygienic.
Therefore, please ensure that you use a mattress protector/ cover
from the first day of use.
- The guarantee is void if a fault results from misuse of the
Examples of misuse would include (but are notlimited to):
- Use without bed linen
- Subjecting the product to excessive wear and tear e.g. jumping
up and down on the bed
- Using a mattress on an old or unsuitable base, or a base for
which it was not designed Rolling or bending the mattress
- Overloading the drawers in the base; overloading can cause
distortion or damage to drawers and may also cause them to jam.
Therefore, mini drawers should not be loaded in excess of 7kg,
standard drawers 15kg. Wherever possible, replacement product will
be like for like. However, in the event a particular material or
style is no longer available, we reserve the right to substitute
appropriately as per our current range.
Geltex Synergy Promotion
For every Geltex Synergy product purchased at selected leading
independent retailers* up until 30 September 2014 we will give you
up to £150 discount.
All Geltex products in the Synergy collection are included in
the promotion, including beds, mattresses and divans. All other
Silentnight, Rest Assured and Layzee products available from the
participating retailers are excluded from the offer.
In order to claim this offer you will need to purchase a Geltex
product from the Synergy range at participating retailers. The
offer will be applied at the time of purchase.
Your transaction and our offer will be subject to these terms
and conditions and our terms and conditions of sale.
This offer is subject to availability.
Only one offer is redeemable per transaction.
The offer is not redeemable for cash and there is no cash
alternative. The offer cannot be transferred or resold.
Offer ends 30 September 2014. The offer will not be redeemable
after this date.
This offer cannot be combined with any other offers or
promotions currently being run by Silentnight.
Silentnight accepts no liability for any loss (including without
limitation economic loss) incurred by any person as a direct or
indirect result of any act or omission of Silentnight or any of its
employees or agents in connection with this promotion.
Silentnight reserves the right to amend, temporarily suspend, or
terminate this promotion in whole or in part at any time without
notice in the event of any unforeseen circumstances or technical
reasons outside its control, with no liability to entrants or third
By using the offer you agree to be bound by these rules.
Any breach of these rules by you may result in you forfeiting the
offer. Silentnight reserves the right to cancel any offer should
they discover or suspect the terms of the offer are being
Silentnight's decision is final and binding, and no
correspondence will be entered into.
This promotion is run by Silentnight.
This promotion and these rules are governed by the laws of
England and Wales.
*Participating independent retailers:
- Atkinsons, Sheffield
- Blundells Ltd, Kent
- Carters Bed City, Kidderminster
- Celebrations, Turriff
- Claytons Carpets Ltd, Lincoln
- Coast Road Bed & Pine, Clwyd
- Cousins Furniture Stores Ltd, Salford
- Cousins of Birmingham Ltd, Dudley
- Cousins of Birmingham Ltd, Birmingham
- Forrest Furnishing, Glasgow
- G O Fairbairns Ltd, Berwick upon Tweed
- Mathesons Furnishings, Oban
- N Sainsbury & Sons, Aberdeen
- Oldrid & Co Ltd, Grantham
- Oldrid & Co Ltd, Boston
- Reeds, Ely
- Reeds Homestore, Downham Market
- Right Price, Colerine
- Solent Beds & Sofas Ltd, Sandown
- Stonehaven bed Centre, Stonehaven
- Toons Carpet & Furniture, Swadlincote
- Trade Carpets, Hastings