Silentnight® is committed to protecting your privacy. This
you, how you can instruct us if you prefer to limit the use of that
information and procedures that we have in place to safeguard your
Silentnight® is a division of Silentnight Group Limited
(registered number: 7525259) whose registered office is:
Long Ing Business Park Long Ing Lane Barnoldswick Lancashire BB18
Telephone: 01282 813051
Fax: 01282 813466
When you register as a user on the myfirstbed.com website ("the
Site"), we need to know your name, postal contact address, e-mail
address and telephone number.
Use of Information
We gather this information to allow us to process your enquiry.
We will never pass your personal data to anyone else, except for
successors in title to our business and suppliers that process data
on our behalf. We may also use and disclose information to third
parties in aggregate (so that no individual customers are
identified) for marketing, sales analysis and strategic development
purposes. We will also use your contact details to communicate with
you. We may use your information and send you offers and news about
our Site or any other products and services or those of other
carefully selected companies, which we think maybe of interest to
you. If you do not wish to receive this information, please send an
e-mail to firstname.lastname@example.org
Our Site may contain links to other websites, which are outside
access other websites using the links provided, the operators of
these websites may collect information from you which will be used
Our peace of mind Guarantee
We're so confident that our beds and
mattresses will provide you with a great night's sleep they all
come with a 5 year guarantee.
Under the law, the Contract of Sale exists between the
retailer/store and the consumer. Consequently, if you have cause to
complain, please contact your retailer giving proof of purchase and
outlining the nature of your complaint. If the warranty conditions
have been satisfied, the retailer will then liaise with Silentnight
Beds on your behalf.
- The mattress must be turned regularly, as per the Care
Instructions, thereby minimising the settlement of the cushioning
- The exception is a 'No Turn' mattress, which will usually be
specified on the mattress label.
- If your mattress is 'No Turn' you should use the sleeping
surface only (the side with the mattress label).
- We are unable to accept items that are soiled or unhygienic.
Therefore, please ensure that you use a mattress protector/ cover
from the first day of use.
- The guarantee is void if a fault results from misuse of the
Examples of misuse would include (but are notlimited to):
- Use without bed linen
- Subjecting the product to excessive wear and tear e.g. jumping
up and down on the bed
- Using a mattress on an old or unsuitable base, or a base for
which it was not designed Rolling or bending the mattress
- Overloading the drawers in the base; overloading can cause
distortion or damage to drawers and may also cause them to jam.
Therefore, mini drawers should not be loaded in excess of 7kg,
standard drawers 15kg. Wherever possible, replacement product will
be like for like. However, in the event a particular material or
style is no longer available, we reserve the right to substitute
appropriately as per our current range.