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Can I purchase a new mattress to use on an existing base?
As long as your base is in good condition then it should be suitable for use with a new Silentnight mattresses. However, we do recommend that if you are replacing your mattress because of its age then you should also consider replacing the base at the same time.
Is it possible to deliver Silentnight Beds products outside of the United Kingdom?
Silentnight Beds only manufacture and deliver to stores within the UK.
Do you have stockists in Ireland?
For details of stockists in Ireland please contact our Customer Service Centre
What is the difference between a Miracoil® Spring System Mattress and a Pocket Spring Mattress?
Silentnight offers two different spring systems; Miracoil® and Mirapocket®. The Miracoil® Spring System is a continuous coil of wire which is the equivalent to twice as many springs as a conventional bonnell spring system. The springs run head to toe ensuring body weight is distributed up and down the bed, giving you and your partner the support you need despite differences in size or weight. Pocket Sprung mattresses feature rows of individual pocketed lightweight springs that move independently and mould to the shape of your body. Silentnight has an innovative range of pocket sprung beds called Mirapocket®
How long are the beds guaranteed?
All our beds are rigorously tested under laboratory conditions to British Standards and carry a tiered 5-year guarantee.
What do the sizes 90cm, 135cm, 150cm & 180cm bed mean?
These sizes relate to the overall width of the
bed or mattress. Below is a breakdown of the different sizes and
their approximate imperial equivalents:
Single 90cm x 190cm - approx. 3'0" x 6'3"
Double 135cm x 190cm - approx. 4'6" x 6'3"
King Size 150cm x 200cm - approx. 5'0" x 6'7"
Super King Size 180cm x 200cm - approx. 6'0" x 6'7"
Are the beds flammability tested?
Yes. As part of the rigorous testing procedures, all Silentnight beds must pass the threshold for domestic flammability risk.
What should I expect from my new bed?
Chances are that the springs and upholstery in your current bed are not what they used to be, so your new bed may seem a little strange at first. Please allow time for your body to adjust and the mattress to settle and you will be sure to receive a great night's sleep.
How should I care for my new bed?
In order to ensure that you receive the very best support, comfort and life from your new Silentnight bed, it is essential that you follow the care instructions as provided with the product.
Where can I purchase spare parts?
Please send your name and address to our Customer Service department and we will supply replacement parts free of charge. Please include details of your bed eg: size, etc. with your request.
How do you calculate your spring counts?
The Silentnight Beds spring counts are based on the sleep area density, which is prorated to a standard 150cm x 200cm (king size) mattress.
What's happened to your My First Bed and CHILL-OUT ranges?
Unfortunately, the Silentnight My First Bed and CHILL-OUT ranges have now been discontinued. You can still purchase Silentnight beds and mattresses that are suitable for children.
Will my bed / headboard require any special cleaning?
If you have purchased, or intend to purchase an upholstered bed or headboard it will require some special cleaning. The bed will be delivered with a care instruction leaflet that covers all information relating to the care of your new bed.
I have purchased a rolled up mattress, can it be re-rolled?
The Miratex™ mattresses have been rolled using special machinery. Once the mattress has regained its original shape it will not be possible to re-roll it again.
How long should I leave a mattress after unrolling before it can be used?
Once you have unrolled your new mattress, please place on a bed in a warm room for 24 hours before use. After this time the mattress will fully regain its normal shape. Please note that recovery time will be faster when placed in a warm environment.
My Miratex™ mattress smells, is this normal?
Some residual foam odour may be apparent on removing your new foam mattress from its packaging. This is quite normal and not a cause for concern. Please give the mattress time to air by leaving it uncovered in a well ventilated room for several hours before use.