Frequently Asked Questions
Can I purchase a new mattress to use on an
As long as your base is in good condition then it
should be suitable for use with a new Silentnight mattresses.
However, we do recommend that if you are replacing your mattress
because of its age then you should also consider replacing the base
at the same time.
Is it possible to deliver Silentnight Beds
products outside of the United Kingdom?
Silentnight Beds only manufacture and deliver to
stores within the UK.
Do you have stockists in Ireland?
For details of stockists in Ireland please
contact our Customer Service Centre
What is the difference between a Miracoil®
Spring System Mattress and a Pocket Spring Mattress?
Silentnight offers two different spring systems;
Miracoil® and Mirapocket®. The Miracoil® Spring System is a
continuous coil of wire which is the equivalent to twice as many
springs as a conventional bonnell spring system. The springs run
head to toe ensuring body weight is distributed up and down the
bed, giving you and your partner the support you need despite
differences in size or weight. Pocket Sprung mattresses feature
rows of individual pocketed lightweight springs that move
independently and mould to the shape of your body. Silentnight has
an innovative range of pocket sprung beds called Mirapocket®
How long are the beds guaranteed?
All our beds are rigorously tested under
laboratory conditions to British Standards and carry a tiered
What do the sizes 90cm, 135cm, 150cm &
180cm bed mean?
These sizes relate to the overall width of the
bed or mattress. Below is a breakdown of the different sizes and
their approximate imperial equivalents:
Single 90cm x 190cm - approx. 3'0" x 6'3"
Double 135cm x 190cm - approx. 4'6" x 6'3"
King Size 150cm x 200cm - approx. 5'0" x 6'7"
Super King Size 180cm x 200cm - approx. 6'0" x 6'7"
Are the beds flammability tested?
Yes. As part of the rigorous testing procedures,
all Silentnight beds must pass the threshold for domestic
What should I expect from my new bed?
Chances are that the springs and upholstery in
your current bed are not what they used to be, so your new bed may
seem a little strange at first. Please allow time for your body to
adjust and the mattress to settle and you will be sure to receive a
great night's sleep.
How should I care for my new bed?
In order to ensure that you receive the very best
support, comfort and life from your new Silentnight bed, it is
essential that you follow the care instructions as provided with
Where can I purchase spare parts?
Please send your name and address to our Customer
Service department and we will supply replacement parts free of
charge. Please include details of your bed eg: size, etc. with
How do you calculate your spring counts?
The Silentnight Beds spring counts are based on
the sleep area density, which is prorated to a standard 150cm x
200cm (king size) mattress.
Children's Beds Questions
What's happened to your My First Bed and
Unfortunately, the Silentnight My First Bed and
CHILL-OUT ranges have now been discontinued. You can still purchase
Silentnight beds and mattresses that are suitable for children.
Upholstered Product Questions
Will my bed / headboard require any special
If you have purchased, or intend to purchase an
upholstered bed or headboard it will require some special cleaning.
The bed will be delivered with a care instruction leaflet that
covers all information relating to the care of your new bed.
I have purchased a rolled up mattress, can it
The Miratex™ mattresses have been rolled using
special machinery. Once the mattress has regained its original
shape it will not be possible to re-roll it again.
How long should I leave a mattress after
unrolling before it can be used?
Once you have unrolled your new mattress, please
place on a bed in a warm room for 24 hours before use. After this
time the mattress will fully regain its normal shape. Please note
that recovery time will be faster when placed in a warm
My Miratex™ mattress smells, is this
Some residual foam odour may be apparent on
removing your new foam mattress from its packaging. This is quite
normal and not a cause for concern. Please give the mattress time
to air by leaving it uncovered in a well ventilated room for
several hours before use.